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Hotel Reception Supervisor

4 months ago

Inverness, United Kingdom Mercure Inverness Full time

**Job Ref**:INT20801

**Branch**:Mercure Inverness

**Location**:Mercure Inverness, Inverness

**Salary/Benefits**:£12.25 per hour with uncapped incentives

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Mixture of mornings, evenings and weekends

**Hours per week**:Full Time

**Posted date**:06/06/2024

**Closing date**:02/08/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice
- Staff meals on duty
- Starting salary above national minimum wage
- Flexible working opportunities
- Uncapped incentives to reward you for your contributions

A day in the life of

As** Hotel Reception Supervisor**, you will be a pivotal part of the Front Office Management Team by supervising all aspects of department.

You will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports our values.

Based in the Mercure Inverness Hotel, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

Overlooking the banks of the River Ness in the heart of the Highlands, the hotel is ideally located for visiting the mysterious Loch Ness and the sandy beaches of the Moray Firth. The newly refurbished rooms, restaurant, bar and public areas have transformed Mercure Inverness Hotel into one of the most desirable city centre Inverness hotels.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. You must have previous experience working in a customer facing role, ideally in a branded hospitality environment. Knowledge of Microsoft Office Suite would be beneficial as well as any experience using Opera.

**This role is being offered on a full time basis, as such please note that we will only be accepting applicants who are age 18 or above and are available to work with no restrictions.**

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Overlooking the banks of the River Ness in the heart of the Highlands, the hotel is ideally located for visiting the mysterious Loch Ness and the sandy beaches of the Moray Firth. The newly refurbished rooms, restaurant, bar and public areas have transformed Mercure Inverness Hotel into one of the most desirable city centre Inverness hotels.