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Operations Manager

2 months ago

Bristol, United Kingdom AWD online Full time

**SISS Operations ManagerCYP** with excellent team management, organisational, communication and collaboration skills is required to join a well-established Charity.

**SALARY**:£37,465 per annum + Excellent Benefits

**BENEFITS**: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashbackscheme.

**LOCATION**: Office-based role with a home start when travelling over the Southwest & Wales region

**JOB TYPE**:Full-Time, Permanent

**WORKING HOURS**: 35 Hours per Week, 9am to 5pm Monday to Friday.

**JOB OVERVIEW**

We have a fantastic new job opportunity for an Operations Manager with excellent team management, organisational, communication and collaboration skills.

Working as the Operations Manager you will manage an operations team of staff and volunteers working with children and young people and their families, delivering Skills, Information & Support Services (SISS).

As the Operations Manager you will work across the Southwest and Wales region as part of a team of 7 managers and will lead on the delivery of the service to Children and Young People (CYP).

The Operations Manager will have previous experience of leading services for children with vision impairment as a practitioner or manager. There will be a particular focus on managing the ongoing development of the Habilitation service in Wales and supportingthe team who deliver this. The team are based in North and South Wales so a willingness to travel is essential. Knowledge of Wales and its legislation would also be an advantage.

**WORKING AT THE CHARITY**

Working at the Charity is much more than just a job. Through the values that guide their work, they make a real difference, and change lives.

They believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for the Charity.

**DUTIES**

Your duties as the Operations Manager will include:

- Operational delivery to enable person-centred services within the allocated geographical area of your Region
- Work with key collaborative partners to augment, promote, develop and deliver these services
- Ensure feedback and the voice of customers is utilised to achieve continuous improvement
- Provide first-line leadership to staff team(s), managing and developing a high performing operations team
- Manage recruitment and staff resourcing in the team
- Performance management of operational staff members
- Ensure processes are embedded and validated
- Plan a defined staged delivery plan
- Monitor and evaluate against key performance indicators
- Ensure that national standards are met and maintained through evaluation and engagement

**CANDIDATE REQUIREMENTS**

**Essential**
- Certified Management qualification such as ILM or equivalent relevant work experience in a management, supervisory or volunteer management role
- Demonstrable experience of working in a professional management, supervisory or teaching / training role related to vulnerable people
- Experience of developing, supervising and / or managing performance in others (e.g. staff/volunteers), coaching and leading a team
- Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved
- Extensive experience and proven ability to work safely with children and young people with developed understanding of both child protection issues and the issues affecting all vulnerable groups

**Desirable**
- Experience of professional supervision of staff working with children with complex needs
- Experience of working in any the following settings: education, health and social care, police/probation

**Eligibility to work in the UK**

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

**HOW TO APPLY**

JOB REF: AWDO-P9849

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