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Sales and Transport Coordinator

4 months ago

Preston, United Kingdom Smiths Equipment Hire Limited Full time

Smiths Equipment Hire Ltd are the Northwest's Largest Independent Equipment Hire Company with 16 Hire It Centres located across the region.

We’re currently in a period of expansion across the business, and we have a fantastic opportunity for a driven and enthusiastic Sales and Transport coordinator at our Preston Depot.

The role is to support the Depot Manager on the day to day management and smooth running of the depots vehicles, deliveries and drivers and also assist with the support of the Sales hire desk staff.

**As a Sales and Transport coordinator you must have**:

- A higher than average communication and sales skills.
- Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
- Good literacy, numeracy and computer skills.
- Exceptional level of customer service in all areas. You should have a confident, professional and outgoing manner to be able to deal with customers at all levels.
- A full clean driving license
- Telephone based sales and customer facing service experience
- Forward planning is essential and the following days scheduling and construction needs to begin the day before
- Awareness of drivers returning to depot - what’s next - get stock out and prepped. Involve other staff if need be.
- Utilise the postcode filter on the schedule to assist in plotting nearby jobs together
- An excellent telephone manner and the ability to build rapport with customers
- Strong administration skills and be computer literate
- Manual handling awareness

**The responsibilities are;**
- Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
- Taking of orders, processing and following them through to completion.
- Arranging delivery and collection of orders in according with the customer’s requirements.
- Liaising, where required, with other depot employees, customers, depots, workshops and sales teams
- Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained
- Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures
- Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
- Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements
- Keep the Depot Manager informed of any repairs and maintenance of equipment required
- Keeping the depot, and in particular the hire desk area, tidy at all times
- Maintaining product knowledge
- Carry out other tasks and duties as required

**Working hours are**:Monday to Friday: 08:00am - 17:00pm and Saturday: 08:00am to 12:00pm on a rotational basis

**Benefits what we offer you**
- **Salary: Depending on experience.**:

- 25 Days plus statutory holidays (33 days in total)
- An extra 2 days holiday after 5 year’s service
- Weekly pay
- **Saturday hours paid at time and a half**:

- FREE tool hire for all employees - Excluding consumables and delivery
- Life insurance is provided at three times your annual salary
- Pension scheme
- Full uniform provided
- Discounted personal legal services

**Salary**: From £23,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Store discount

**Experience**:

- Customer Service: 3 years (preferred)
- Transport planning: 2 years (preferred)

Work Location: One location