Customer Experience Specialist 12 Month Ftc

5 months ago

Liverpool, United Kingdom HSB Full time

Customer Experience Specialist 12 Month FTC

**Company**
HSB
**Location**
Liverpool, United Kingdom

**Role: Customer Experience Specialist**

**Location: Birkenhead (or within a commutable distance)**

**Hybrid working - 2 days per week in Birkenhead**

**Brand: MD Group**

**12 Month FTC**

**Role Purpose**:
To create long-term, trusting relationships with our customers and site contacts throughout the life cycle of a development and provide a seamless customer journey. The Customer Experience Specialist is the key point of contact for customers post order, developing a culture of customer satisfaction through the timely, pro-active and thorough handling of all warranty and related technical queries, questions and site progress requirements from inception to completion. Operating strictly within FCA and other relevant Regulations.

**Your Responsibilities**:

- Account ownership and to end management of the customer journey and experience.
- To deliver the best possible customer service when dealing with existing or potential customers through excellent written and oral communication.
- Working to internal personal and team Key Performance Indicators.
- Frequently liaising with sales, surveying and all others teams as necessary to develop cross working relationships and facilitate an excellent experience for the customer.
- Taking responsibility for actions and owning issues.
- Proactively making frequency based progress calls and supporting the team to do this.
- Serve as the lead point of contact for all customer account management matters, remote technical staff and all internal departments as to the progression of the site development.
- Providing Extranet support for new customers.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- To identify to the Head of Segment any contentious/litigious issues at the earliest opportunity.
- Collate daily figures to add onto the CSU End of Night report.
- Accurately records and logs interaction with customers and update account information.
- Undertake any other duties and administrative work as reasonably required.
- To review own job description, at least annually, updating as necessary in conjunction with HR.
- To comply at all times with the requirements of the Financial Services and Markets Act 2000 and FCA Rules.
- Indexing documents to internal folders received from customers, surveyors and any 3rd party.
- Chasing customers/ surveyors for outstanding documentation.
- Conducting file reviews on plots reaching completion.
- Dealing with customer queries from both internal and external customers (surveyors and customers/ site based queries).
- Issuing cover notes on demand.
- Completing site re-allocations on demand.
- Gathering completion forecast data to provide to senior staff within Key Nationals.
- Supporting additional technical staff such as Design Surveyors and Engineers.

Your Skills & Experience:

- Highly motivated and well organised, displaying a positive mind-set and high energy
- Excellent knowledge of Customer Service and prior experience is desirable o Confident in escalating and discussing issues with senior colleagues
- Ability to follow and champion the MDIS culture and values o High level of interpersonal skills, with the ability to build relationships and remain open and honest
- Demonstrable ability to use own initiative, with confidence to put forward new ideas and is flexible in personal approach
- Committed to being a strong team player and remaining positive and approachable
- Ambitious, willing to go above and beyond and is driven in achieving company goals and personal objectives.
- Competent in Microsoft office namely: word, excel and outlook
- Experience managing multiple customers, using various methods of communication
- Experience in using computerised data management system is desirable
- Experience in outbound telephone calling
- Good planning and organisational skills
- Demonstrate ability to use own initiative and flexible in personal approach

  • Credit Controller-12 month FTC

    6 days ago

    Liverpool, United Kingdom Antony James Recruitment Full time

    We are delighted to be working with this highly regarded firm in their search for a Credit Controller on a 12 month FTC basis. Key responsibilities: Chasing outstanding invoices via telephone and email.Ensuring all queries are cleared dailyLiaise with the Finance department to raise and resolve any credit control issues.Assisting with the production of...

  • Compliance Assistant

    5 months ago

    Liverpool, United Kingdom Investec Full time

    **Role: Compliance Assistant (12-month FTC), Liverpool.** **What is the purpose of the role?** To assist the IW&I business in meeting its Anti Money Laundering regulatory obligations when opening certain new client accounts and when carrying out periodic reviews of its existing clients. **What are the Key responsibilities of the role?** - To assist the...

  • Regional Support Manager 12 Month FTC

    3 weeks ago

    Liverpool, United Kingdom Harbour Healthcare Ltd. Full time

    Regional Support Manager - Nurse Required. 12 Months FTC North West Region (Liverpool, Warrington) - £55,000 pa Plus £5,000 Car Allowance and paid Mileage (60k Package) Harbour Healthcare Are you ambitious? Do you want something else? Are you looking for new energy? Due to the expansion of the business Harbour Healthcare are recruiting for a...

  • Temporary Airport Operations Controller

    5 months ago

    Liverpool, United Kingdom Liverpool Airport Limited Full time

    Liverpool John Lennon Airport is looking to recruit an Airport Operations Controller (12 Month FTC) to work within Airport Operations. Key areas of responsibility include: - The smooth running of the Airport Operations Centre as the main communications hub for the Airport on a day to day basis - Monitoring each Airport system including CCTV, Baggage...

  • Weighbridge Controller

    1 month ago

    Liverpool, United Kingdom Outsource UK Limited Full time

    Weighbridge Operator - 6 month FTC Eastham based role £38,200 starting salary then £42,200 after 3 months and then £46,267 after passing probation at 6 months A Weighbridge Operator is wanted permanently by a global client of ours. The successful candidate should be flexible to work a variety of different shifts including nights and weekend as well as day...

  • Mechanical Maintenance Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a skilled Mechanical Maintenance Specialist to join our team at Hays Specialist Recruitment Limited. As a Mechanical Maintenance Specialist, you will be responsible for delivering a reactive and planned maintenance service covering a 24/7 operation.Main ResponsibilitiesManage the technical functions of the estates, including...

  • Mechanical Maintenance Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited involves overseeing on-site reactive and planned maintenance services for a 24/7 operation. As a Mechanical Maintenance Specialist, you will be responsible for managing technical functions, including M&E repairs, and supervising on-site contractors. Your primary duties will involve:Key...

  • Operations Administrator

    6 months ago

    Liverpool, United Kingdom BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Facilities Assistant Ftc 12 Months

    5 months ago

    Liverpool, United Kingdom PRINCES Full time

    Job Purpose Supporting the Facilities Manager to coordinate and standardise the facilities and housekeeping ideals at the Liverpool site, being the first point of contact for problems and queries relating to the building, and should develop professional, friendly and approachable relationships with all levels of people. Principal Responsibilities - Build...

  • Work Coordinator 12 Month FTC Specialist

    2 days ago

    Liverpool, Liverpool, United Kingdom Liberty Full time £24,960

    Liberty is seeking an enthusiastic and engaging Work Coordinator to join our team in Knowsley. This full-time, fixed-term role of 12 months will see you working 40 hours per week.We are a Heating and Compliance firm that values our customers and clients above all else. We offer professional gas installation, maintenance, and servicing, as well as energy...

  • Work Coordinator 12 Month FTC

    2 days ago

    liverpool, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for an enthusiastic and engaging Work Coordinator to join our team, based in Knowsley. You will be working on a full-time, fixed term basis of 12 months, working 40 hours per week and in return, you will receive a competitive salary of £24,960 per annum Plus Excellent Benefits!We are an experienced and innovative Heating...

  • Work Coordinator 12 Month FTC

    2 days ago

    Liverpool, United Kingdom Liberty Full time €24,960

    Liberty has an exciting opportunity for an enthusiastic and engaging Work Coordinator to join our team, based in Knowsley. You will be working on a full-time, fixed term basis of 12 months, working 40 hours per week and in return, you will receive a competitive salary of £24,960 per annum Plus Excellent Benefits! We are an experienced and innovative...

  • Planning & Performance Lead - 12 Month Ftc

    6 months ago

    Liverpool, United Kingdom The Very Group Full time

    **About us***: We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as...

  • Trade Marketing Executive

    6 months ago

    Liverpool, United Kingdom The Very Group Full time

    **About us***: We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as...

  • Marketing Planning Executive

    6 months ago

    Liverpool, United Kingdom The Very Group Full time

    **About us***: We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as...

  • Regional Support Manager 12 Month FTC

    1 month ago

    Liverpool, United Kingdom Harbour Healthcare Limited Full time

    Regional Support Manager Month FTC (Care Homes) Regional Support Manager - Nurse Required. Months FTC North West Region (Liverpool, Warrington) - £, pa Plus £5, Car Allowance and paid Mileage (k Package) Harbour Healthcare Are you ambitious? Do you want something else? Are you looking for new energy? Due to the expansion of the...

  • Formulation Technologist 12-month Ftc

    5 months ago

    Liverpool, United Kingdom Imperial Brands Full time

    **UP FOR AN EXCITING NEW CHALLENGE?** We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly...

  • HR Adviser

    5 months ago

    Liverpool, United Kingdom Weightmans Full time

    **About your new role**: Our People & Knowledge team is made up a number of teams that work together to support Weightmans' people issues and processes, including: business support; employee relations; learning & development; payroll & benefits; and recruitment. With guidance from the HR Services Manager and Head of HR, to provide an accurate and efficient...

  • Customs Clearance Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Swift Specialist Recruitment Ltd Full time

    Swift Specialist Recruitment Ltd is seeking a Customs Clearance Specialist to coordinate import and export activities, ensuring compliance with HM Revenue and Customs regulations.Duties and Responsibilities: Coordinate import and export activities, adhering to HM Revenue and Customs regulations. Liaise with customs legal counsel to verify controls and...

  • Customs Clearance Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Swift Specialist Recruitment Ltd Full time

    Swift Specialist Recruitment Ltd is seeking a Customs Clearance Specialist to coordinate import and export activities for one of our established forwarding agents in Liverpool.Duties and Responsibilities: Ensure compliance with HM Revenue & Customs regulations, coordinating import and export activities. Liaise with customs legal counsel to verify controls...