Welfare Support Officer

3 weeks ago

Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full time

**Welfare Support Officer**:

- Maidenhead

24/03/2024
- Welfare Support Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

£32,002 - £35,719 per annum

**Contractual hours**

37

**Basis**

Full time

**Package**

Generous annual leave allowance and an attractive pension scheme, plus flexible working and much more.

**Date posted**

08/03/2024

**Job reference**

REQ01794

**We have an exciting opportunity for a Welfare Support Officer to join us**
- This is a full-time 12-month fixed term role, offering hybrid working and an attractive salary of between £32,002 - £35,719 per annum.

**About us**:

- The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
- Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic **Welfare Support Officer **to join the UK Resettlement Team which is part of RBWM’s Housing department.

**The Role**:

- The Welfare Support Officer will work with vulnerable households including those who have recently acquired refugee status or arrived in the country under one of the UK Resettlement Schemes, resettle into the borough. You should have a good understanding of the support available to assist households including excellent welfare benefits and housing knowledge, homelessness prevention and tenancy sustainment. The ability to signpost to appropriate agencies is key to supporting households with education, employment, substance misuse issues and mental health concerns for example, as is partnership working with key agencies to gain the best outcomes for the households you will be working with.
- If you believe that you are able to support vulnerable households within RBWM and make a real difference, then we would love to hear from you.

**Your role will involve**:

- Delivering excellent customer service to vulnerable households whose first language may not be English through telephone or face-to-face.
- Providing expert housing, welfare and benefits advice to vulnerable households.
- Promoting employment opportunities and life in the UK to households recently arrived into the UK.
- Signposting households to support agencies and promote partnership working with relevant statutory and voluntary services.

**What we are looking for**:

- Comprehensive understanding and knowledge of housing duty, homelessness prevention and tenancy sustainment.
- Excellent organisational skills whilst supporting vulnerable households and having to work under pressure.
- Ability to manage difficult situations whilst remaining calm, friendly and professional.
- Experience of working in confidential situations with an understanding of when and how to share sensitive information with customers and relevant agencies.
- Ability to travel to households in and around the borough.

**What we offer**:

- 28 days annual leave plus bank holidays and option to purchase more. (Increasing to 32 days annual leave from April 2024 pending consultation.)
- One additional day off for your birthday
- Flexible working including a hybrid working pattern for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
- If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: week commencing 25th March 2024.

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