IT Technical Support Apprentice

3 weeks ago

Aldermaston, United Kingdom QA Ltd Full time

**Employer description:**
FDS is a wholly owned subsidiary of DXC Technology providing a vast range of services to DXC’s customers in 9 European countries.

**Overview**:
Here at FDS, we have an exciting opportunity for a Desktop Support Engineer Apprentice to join our experienced & welcoming team of engineers based on our client's site in Aldermaston.

As an Apprentice with FDS you will be enrolled on to a 24-month L3 Azure Cloud Specialist Apprenticeship programme with the option of moving to higher level qualifications and a genuine opportunity of securing a permanent role on successful completion ofthe programme.

**Salary:**
£12,000 rising to £21,000 over 2-years.

**Responsibilities will include**:

- Providing end user workplace support through a mixture of remote tools, telephone assistance and Deskside support.
- Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLA’s.

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

**What we are looking for:**
- Ability to work well in a team
- Demonstrate the ability to methodically work through issues
- Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
- Always seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support
- Be comfortable completing a certain amount of administration that includes updates in Service Now (Ticketing System)
- There may be an occasional requirement to backfill/assist on other local sites
- Working knowledge of Microsoft Windows 10, Windows 11 and Microsoft Office 365

**Desired skills and qualities**:

- Enthusiastic with a genuine passion in solving IT issues
- Empathetic to customer needs and requirements
- Willing to learn and grow within FDS and our parent company DXC

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Hours of work**:
Monday to Friday between 8:00am - 6:00pm,
37.5 hrs per week.

**Benefits of completing the course**:

- Clear and defined career path
- Mentoring and support from experienced people within the business
- Year one will mainly consist of an intense training program which is structured. Over the rest of the period the training will be flexible
- Access to a large library of courses and accreditations to help further your skills and development
- Broad range of benefits available including Pension Scheme, Life insurance and health insurance

**Future prospects**:
The FDS apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion.

**Important Information:**
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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