Customer Support Engineer

2 weeks ago

Aldermaston, United Kingdom REED Engineering Full time

Reed Engineering are recruiting on behalf of our client in the seismology industry, who are looking for a full time Customer Support Engineer

Job Description/Responsibilities

To provide technical support to our international client base, distributors, users and operators. A customer facing role that requires a broad-based
Responsibilities will include but are not limited to:

- Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.
- Provide customer training both in-house and at customer sites.
- Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.
- Working through a list of prioritised support tickets to provide an efficient and professional service to end users.
- Supporting field services, in a ‘hands-on’ role that may require international travel.
- Provide the sales team with technical support on products and aplications.
Desired Skills and Experience

Essential
- Engineering, Science degree, or equivalent
- Good background of maths and physics
- Problem solving mind-set
- Good understanding of scientific and technical English
- Computer literate

Desirable
- Familiarity with sampling theory and cybernetics (control theory).
- Interest in Earth Science
- Knowledge of Windows, Linux and networking (IP / Wi-Fi / GSM / serial).
- Knowledge of programming in in a well-known language.
- Experience of providing support externally to an international client base.
Demonstrable Character Traits
- High level problem solving ability
- Logical thinker
- Excellent communication skills, both internally and with customers
- Proactive, self-motivated and organised.
- A strong willingness to learn and develop
Personal
- Energetic and self-motivated
- Able to manage multiple priorities under pressure
- Can work both independently or within a team
- Persistent
- Unbounded enthusiasm
- Self-driven
Additional Points that count in your favour
- Practical hobbies and personal interests will likely reflect a practical nature
- Multilingual capability could be beneficial.

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