Customer Service Advisor

4 weeks ago

Warrington, United Kingdom MCS Full time

**Customer Service Advisor**
Reports To: Helpdesk Team Lead

**Salary**: Starting salary of £25,000 increasing to £27,000 after the first 6 months, upon successful completion of probationary period
Location: Sci-Tech Daresbury, WA4 4AB with a flexible policy to support some home working
Contract: Permanent, full-time. Monday - Friday, 8.30am - 4.30pm
Closing Date: Thursday 26th January 2023, 9am

A new and exciting opportunity has arisen within the Helpdesk Team at MCS for a Customer Service Advisor.

**About MCS**

MCS certifies low-carbon products and installations used to produce electricity and heat from renewable sources, including solar panels and heat pumps.

Small-scale renewable energy - what MCS calls ‘home-grown energy’ - is increasingly affordable and gives people the opportunity to heat or power their home themselves, reducing dependence on fossil fuels.

Something that’s ‘home-grown’ is also something you can take pride in. By encouraging people to invest in renewable energy technology, we aim to make a real contribution to the global fight against climate change and help the UK meet its recent commitment to achieving zero carbon emissions by 2050 - while creating new green jobs in the process.

**Our Helpdesk**

The MCS Helpdesk team provides a vital support and advice service to our stakeholders including MCS certified contractors, manufacturers and homeowners among others. You’ll be at the heart of delivering a first-class customer service experience.

This role is fast-paced, demanding, diverse and you’ll need to be able to turn your hand to a multitude of tasks as you support the wider MCS team. As a confident communicator, you will naturally develop and maintain relationships with key customers.

The Helpdesk is a small, close-knit and friendly team. You will all work closely together and support each other. We are proud of the investment that we make in our people whether that’s training, qualifications or other CPD, social events, Lunch & Learn sessions or a monthly team breakfast. Though desirable, you don’t need a technical understanding of renewable technology as full, comprehensive training will be provided.
- What we offer:_
- 25 days’ annual leave per annum - increasing to 28 days with 3 years’ service, and to 30 days with 5 years' service
- Flexibility to support some home working
- 8% company pension contribution
- Access to and support with continuous professional development
- Access to salary sacrifice schemes, such as Cycle2Work
- Fully expensed Christmas party
- Payment of one professional subscription
- Access to a mental health first aider and counselling support
- Provision of free fruit, tea and coffee, soft drinks and breads and spreads in the office
- An innovative office environment that encourages collaboration
- Attractive HR policies including enhanced maternity/paternity leave, sick leave, and emergency paid leave
- Expert
- Inspiring
- Collaborative
- Principled
- Determined

**Key Responsibilities**:

- Receiving inbound and making outbound telephone calls to/from Consumers, MCS certified Contractors, and other customers.
- Independent management of your cases in a timely manner.
- Amending and providing copies of MCS certificates.
- Develop a thorough knowledge and understanding of the MCS scheme and technologies to allow you to complete your duties.
- Staying up-to-date with MCS Scheme and Standards developments
- Providing friendly and reliable expert advice to the MCS Contractor community and stakeholders on industry changes and updates to MCS processes.
- Support other MCS team members when required.
- Contribute during regular team meetings.
- To become aligned to the MCS brand and ensuring that communications are ‘on message’ adopting the right tone for audiences.
- Understand business processes and recommend improvements.
- Commit to own personal development.

**Person Specification**

**Knowledge**
- Experience within a similar role (E)
- Minimum of 2 years’ experience in a customer facing or B2B environment (E)
- Experienced in managing a diverse range of call enquiries (E)
- An understanding of the small-scale renewable technology sector (D)

**Skills**
- Excellent customer service skills (E)
- Exceptional written, verbal and non-verbal communication skills (E)
- Strong IT skills, competent in Windows and Microsoft Office (E)
- Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met (E)
- An excellent telephone manner, with the ability to build rapport (E)
- Be able to take constructive feedback to develop and support you in your role (E)
- The ability to remain patient, calm, and professional when dealing with a difficult call (E)
- Be willing to go the extra mile to ensure high customer satisfaction (E)

**Behaviours**
- An enthusiastic team-player (E)
- A motivated self-starter who can comfortably work independently and manage own workload (E)
- A proven track reco

  • Customer Service Advisor

    23 hours ago

    Warrington, United Kingdom Fine Recruiting Ltd Full time

    **Customer Service Advisor/Bodyshop Advisor required for a leading accident and repair centre based in Warrington.** As a Customer Service Advisor / Bodyshop advisor, your day-to-day duties will include: - Dealing with high volume calls - Booking customer vehicles in for repair - Liaising with insurance companies and uploading the insurance claim to the...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Fintelligent Full time

    We are recruiting for an award-winning insurance company located in Preston Brook to work in their Sales and Service team as a Customer Service Advisor. You will be joining an organisation that's have won the "Investor in People - Gold Award" which a remarkableachievement for any company to have. This prestigious accreditation is recognised as a 'mark of...

  • Customer Service Advisor

    3 weeks ago

    Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...

  • Customer Service Advisor

    4 weeks ago

    Warrington, United Kingdom Matched Group Full time

    Customer Service AdvisorRole: Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer serviceLocation: Daresbury office, Monday - Friday standard hoursWHY? Fast growing & leading IT Consultancy Competitive basic + benefits + monthly commission Do you...

  • Customer Service Advisor

    2 months ago

    Warrington, United Kingdom Exertis Full time

    **Company**:Certas Energy**Req ID**:7066**Salary**:DOE**Location**:Warrington, GB, WA3 6XG**Contract Type**:Permanent**Date Posted**:3 Apr 2024**Description**: **Customer Service Advisor** **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** - Working as part of the...

  • Customer Service Advisor

    3 weeks ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week??????? **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading,...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom The Curve Group Full time

    **Customer Service Advisor** Do you have a background in customer service? Is putting your customers’ needs at the heart of everything that you do? Want to earn up to £450 per month bonus? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. Founded in 2017, our client are specialists in helping people...

  • Customer Service Advisor

    2 days ago

    Warrington, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Basic Salary: £22,672 + £1200 attendance Bonus** **Warrington WA4** **Office Hours** **June Start Date** We are looking for customer service advisors to join an expanding team in Warrington. We are looking for someone who is confident and has a natural ability to build a strong rapport with customers. You will be joining a...

  • Customer Service Advisor

    1 month ago

    Warrington, United Kingdom Meriden Media Full time

    Our client offers end-to-end renewable energy solutions (green energy), from consultancy and training services to system design, to the provision of technology and its installation and maintenance. Working as part of a team you will be responsible for dealing with customer enquiries, making customer care calls, and making sure you always provide the best...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Meriden Media Full time

    Our client offers end-to-end renewable energy solutions (green energy), from consultancy and training services to system design, to the provision of technology and its installation and maintenance. Working as part of a team you will be responsible for dealing with customer enquiries, making customer care calls, and making sure you always provide the best...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading, 18-month...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£22,000 **Start Date**: Monday 24th April 2023 **If you are looking to join a market-leading company and have phone-based customer service experience, we would...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading, 18-month...

  • Customer Service Advisor

    6 days ago

    Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading, 18-month...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Jobwise Ltd Full time

    Are you immediately available for work in the Warrington area? We are currently recruiting for a growing business based in the Warrington WA4 area. This position will be Customer Service based, working in a vibrant and dynamic call centre. This role offers set hours Monday to Friday either 8AM - 5PM or 9AM - 6PM with nolate nights and no weekends! Along with...

  • Customer Services Advisor

    5 days ago

    Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time

    Experienced Customer Services Advisor Location: Winwick, Warrington Our client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington. Key Responsibilities: * Manage a high volume of inbound and outbound calls efficiently. * Handle customer...

  • Customer Service Advisor

    3 weeks ago

    Warrington, United Kingdom brookson group Full time

    **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** Joining Brookson, you will gain an excellent knowledge of the industry and business which will enable you to progress your career. After training there is the option to work in the office each day if that’s your...

  • Customer Service Advisor

    2 months ago

    Warrington, United Kingdom Capital Recruitment Group Full time

    Capital Recruitment are recruiting on behalf of a high street furniture retailer for **Customer Service Advisors** The role of a Customer Service Advisor involves: - Making outbound calls - Taking inbound calls - Entering data into a system - Booking appointments - Be computer literate - Pay attention to detail - Be prepared to work in a fast pace...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Uniting People Full time

    _**Customer Service Advisor**_ **As a Customer Service Advisor**: - You will be speaking to customers daily - Helping them with any issues they may have and aiming to resolve as quickly as possible - Taking payments or setting up direct debits - Finding the correct product or service for the customer - Working towards KPI's - No sales targets! - **The...

  • Customer Services Advisor

    5 days ago

    Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time

    Experienced Customer Services AdvisorLocation: Winwick, WarringtonOur client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington.Key Responsibilities: * Manage a high volume of inbound and outbound calls efficiently. * Handle customer inquiries with...