Retail Sales Assistant

3 months ago

Buckinghamshire, United Kingdom Majestic Wine Warehouses Ltd. Full time

Discipline:
- Retail Operations- Job type:
- Permanent Part Time- Job ref:
- 006665- Published:
- 20 minutes agoFancy joining the UK’s number one Wine Specialist?

Majestic Wine are looking for dynamic, ambitious and driven individuals in Buckinghamshire who want to grow and develop in a company that's revolutionising retail

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

The Role

As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. Its hands on, physical and full of variety.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, we are looking for people who:

- Be the face of the store to our delivery customers, ensuring excellent customer service and experience.
- Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner.
- Ensure Customers get the best shopping experience in-store and out on the road.
- Can prioritise and be efficient with your time so you and the team can spend more time with our customers finding wines they’ll love
- Maintain outstanding store condition and visual merchandising standards
- Involvement in all operational tasks required for the day-to-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs
- Support the picking and loading of deliveries.
- Be confident to support the store whilst team members have a lunch break
- You are constantly improving your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)

Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
- Self-motivated, able to thrive when working alone and as part of a team
- A can-do attitude with a passion for seeing problems through to solutions
- Adaptable and resilient to meet the ever-changing demands of our business
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan
- Life Assurance (Worth 3 times your annual salary)
- Uniform provided
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.

Job Specifics:

- Contract: Part-Time Permanent
- Hours: 22.5 Hours Per Week

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