Senior Credit Controller

3 weeks ago


Remote, United Kingdom The Ardonagh Group Full time

**Context for the Role**: Ardonagh Specialty strategic oversight of the platform uncollected brokerage over 90 days including collection, monitoring performance, bad debt prevention and generating improvements.

**Purpose of the Role**: Provide strategic guidance and support to the Business Units in relation to uncollected brokerage and its impact on cash flow and bad debt. Provide suitable MI to the business and senior management, understand, and resolve collection issues, liaise with clients and Account Executives regarding payment issues, highlight and resolve areas of concern and recommend and oversee improvement initiatives.

**Key Role Accountabilities**:
1) Responsible for all uncollected brokerage over 90 days on all risks transacted from 1st January 2023. This includes both client and underwriting uncollected brokerage.

2) Work with the business unit to ensure timely collection of the debt.

3) Work with the IBA team to ensure cash received is allocated promptly and any receipt issues that have been referred to the business units are resolved. Cash allocation is however the responsibility of the IBA team.

4) Liaise with the IBA team to prevent duplication where responsibilities overlap.

5) Design, implementation, and oversight of KPI’s and SLAs in relation to uncollected brokerage over 90 days (transacted 1st January 2023 onwards).

6) Provide information to the Business Units of all uncollected brokerage that is likely to become 90 days overdue and could potentially impact the bad debt provision at 180 days.

7) Produce relevant reporting to the Business Units, Finance and Senior Management providing reasons for non-payment, expected payment dates and potential bad debt impacts.

8) Assist with the production of the annual and monthly cash flow forecasts.

9) Produce trend analysis identifying business areas and individuals where performance is below and above expectations and work with the relevant businesses and individuals to create remediation plans whilst escalating these issues to Senior Management.

10) Build and manage relationships with key internal and external stakeholders e.g., Finance execs, Business Unit execs, central support leaders, clients, and underwriters.

11) Effectively support and embed on-going operational and strategic business change into the team’s processes, organisational structure, and ways of working.

12) Create process documents to support the ongoing process.

13) Work with the Senior Management on related projects including but not limited to transformations, transitions, acquisition due diligence and integration, MI improvements and system enhancements.

14) Work with the Ardonagh Specialty Client Money and BE Manager to ensure compliance with the FCA CASS 5 Client Money Rules.

15) Support and co-ordinate input to external Audit and regulatory exercises as required.

16) Provide guidance to the BPO Leadership team implementing corrective action where required.

17) Ensure adherence to, and support, all company compliance, policy, risk management and audit requirements.

18) Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments.

Other responsibilities and activities within the context and purpose of the role.

**Qualifications & Experience**:
Significant Insurance Broking Accounts and Client Money experience including a good understanding of industry practices and regulations. Good relationships with the Business Units and other senior personnel.

**Person Specification**:

- Able to negotiate with and influence various stakeholders both internally and externally.
- Significant IBA and Client Money experience.
- Ability to manage challenging situations.
- Ability to influence a wide range of stakeholders.
- Good communication skills - written and verbal.
- Presentable.
- Determined and resilient.



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