Custody Cash

Management Level

H

**Job Description**:
**Senior Administrator Custody Cash**

**Lancing - Aspect house**

**Flexible working**

**Competitive salary & excellent benefits**

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ' vision is to be the leading global share registrar, offering complementary services to its client base.

**Role summary**
- To support cash administration services for the following products:

- Retail Products - Shareview Nominee/Certificated. CAPON Nominee.
- Corporate Products - Equiniti Premier Services, Corporate Dealing Services and Equiniti Share view Dealing Services.

This involves receipts and payment processing of monies to the clients/customers accounts as well as internal payment management.

**Core **Duties/Responsibilities**
- Liaise with internal and external customers, on a wide range of issues, complaints, and requests for information or advice
- Customer satisfaction
- Meeting targets for accuracy, quality and volume and agreed service levels
- Satisfactory resolution of queries (self)
- Achievement of agreed business objectives/service standards
- Contribution to team service levels
- Willingness to contribute to wider department objectives
- When required provide project support ensuring own deliverables are on time and to specification

**Core Competencies**

**Providing Excellent Customer Service**:

- Delivers courteous and prompt service
- Delivers what has been promised
- Takes personal responsibility for resolving customer concerns
- Strives to exceed customer expectations
- Treats each contact with customer as an opportunity to impress them with the service offered
- Acts as an interface between the business and its customers
- Presents a good image of the company to customers

**Delivering Business Results**:

- Applies skill, effort and judgement to get the job done
- Ensures own role and objectives are clear
- Redirects own time and resources to ensure objectives are met
- Listens to customers before offering solutions
- Communication - written and oral
- Working with others / team player

**Skills & Knowledge and Qualification**
- Excellent IT skills especially knowledge of Microsoft Excel
- Self organisation, Self-motivation
- Ability to learn new tasks with mínimal supervision
- Ability to plan tasks and keep to timescales
- Ability to identify system/process improvements
- Good communication skills (both written and oral)

**Organisational Awareness - Has a comprehensive understanding of the Group's overall aims, structures policies and culture, together with a broad knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business. Able to provide input to business strategies taking into account commercial business requirements as well as related risks and controls.**

**Environmental Awareness - A high level understanding of the wider financial services industry, regulatory changes which may impact on the Group's business and overall aims. A sound appreciation of the appropriate and technical procedural factors pertaining to banking/financial services and how these may impact on the business/customer relationships.**

**Non Core Duties**

Travel as necessary to support business areas.

Operate within the established resource and budget levels

**Note**

Please note that this is by no means an exhaustive list and other things may be asked of you commensurate to the level of the role.