Patient Flow Coordinator

1 week ago


Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

A 6 month Secondment opportunity has arisen for a Patient Flow Coordinator to join our friendly team working on Baddow Ward.

The Patient Flow Coordinator role provides the opportunity to make a difference to patient experience and the end of their journey within the hospital. The successful applicant will be required to work with patients, families and staff to support a smooth discharge from hospital. The Patient Flow Coordinator will liaise with all members of the multi-disciplinary team to help co-ordinate services and solutions required for discharge.

Hours of work will be 08:00 - 16:00 Monday to Friday.

You will need to have good organisational and communication skills and experience and understanding of people with health needs or disabilities.

You will establish a referral system for patients prior to admission (elective patients) who will require discharge planning.

You will actively engage with patients’ integrated care case managers / navigators where an allocation has been identified and to work within an established communication system with the community single point of access in relation to advising GP’s with regard to un-scheduled admissions.

You will work within an established referral system from wards to the discharge team for emergency/tertiary admission requiring discharge management.

Maintain a detailed list of the inpatient case load. This should include: Delayed Transfers of Care (DTOC), repatriations and predicted complex discharges.

You are also required to work with the Senior Patient Flow Coordinator to ensure referrals to appropriate services are correctly made to ensure safe discharge dependent on patient needs.

Use own analytical skills by liaising with the multidisciplinary team to ensure the correct discharge pathway is selected for the patient.

Inform nursing and medical staff of delays for investigations, assessment and social service delays and associated actions. Record these in the medical records, ensure social services screening tools are completed in line with reimbursement policy.

Ensure early identification and referral of patients needing repatriation to other hospitals.

Answer the phone and deal with requests for information, whilst maintaining patient confidentiality.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please refer to attached Job Description for full list of responsibilities.



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