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Customer Service Team Leader

4 months ago


Manchester, United Kingdom Page Personnel Full time

A market leading company offering flexibility and progression
- Hybrid working

**About Our Client**:
Our client is a market leading e-commerce retail business within the fashion industry.

Duties of the Customer Service Team Leader role will include:

- Lead a team of 2 CS Representatives who will be reporting into you
- Track customer related concerns and provide time sensitive feedback
- Maintain solid relationships
- Overview forecasts and plan ahead with other departments to manage production

**The Successful Applicant**:

- Customer Service Team Leader experience
- Trained in Zendesk
- Ideally experience with Shopify

**What's on Offer**:
What the client is offering:

- £24,000 - £26,000 Salary
- Flexible shifts - 7 Day week with 5 working days (rotating)
- Hybrid working - 4 Days WFH, 1 day in the office
- Office Based in Manchester with onsite parking