Customer Service Team Leader

7 months ago


Manchester, United Kingdom Morgan King Full time

Lead Our Clients Customer Service Team to Success in Manchester's Motor Industry

Are you driven to deliver exceptional customer service within the exciting realm of the motor industry? We're seeking a dynamic Customer Service Team Leader to spearhead our team in Manchester With an attractive salary range of £35,000 to £40,000, plus enticing perks and career growth prospects, this role is your ticket to leadership excellence in a thriving industry.

**Why Choose Us?**:

- Dynamic Industry: Dive into the fast-paced world of the motor industry, where every day brings new challenges and opportunities.
- Competitive Salary: Earn between £35,000 to £40,000, alongside performance-based bonuses and rewards.
- Growth Opportunities: Propel your career forward with ample chances for advancement and skill enhancement.
- Collaborative Environment: Join a supportive team culture that values innovation, teamwork, and continuous improvement.
- Prime Location: Work in Manchester, a bustling city renowned for its culture, amenities, and connectivity.

**Key Responsibilities**:

- Lead a team of customer service representatives to deliver exceptional experiences that delight our clients.
- Provide mentorship, coaching, and support to team members, fostering their professional growth and development.
- Develop and execute strategies to elevate customer satisfaction and loyalty, driving long-term business success.
- Address escalated customer inquiries and resolve complex issues promptly and effectively.
- Collaborate cross-functionally to streamline processes and enhance overall customer experience.

**Requirements**:

- Proven track record in a customer service leadership role within the motor industry or related field.
- Excellent communication and interpersonal skills, with a knack for building strong customer relationships.
- Ability to inspire and motivate a team to achieve and exceed performance targets.
- Strong problem-solving abilities and a customer-centric mindset.
- Adaptability to thrive in a fast-paced, ever-changing environment.

Ready to lead our customer service team to new heights in the motor industry? Join us in Manchester and be part of a winning team dedicated to excellence

**Job Types**: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Motor Industry: 1 year (required)
- Customer Service: 1 year (required)

Work Location: In person



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