Customer Service Team Leader

2 days ago

Manchester, United Kingdom Coople (UK) Ltd Full time

**Customer Service Team Leader - start immediately - many benefits**

We have an exciting full-time, permanent opportunity to work as a Customer Service Team Leader in Manchester All training is provided and paid for.

We are recruiting on behalf of our client, a global leading provider of business process solutions. This Customer Service Teal Leader role has many benefits and career progression opportunities for you. Join our growing team of Team Leads today

**What benefits can you expect?**
- Earn £28,000 per annum, with a permanent employment contract.
- 21 days holiday - increasing 1 day per year of service up to 25 days (plus 8 days bank holiday allowance).
- Refer a friend scheme - earn £1,000 for each successful referral.
- Health Shield Healthcare plan (which includes cashback on lots of day-to-day medical expenses) and Employee Assistance Programme.
- Full training provided and paid for.
- Overtime and bonus incentives.
- Perks and discounts scheme.
- Learning and development opportunities to help you progress in your career.
- Great working environment in which you can flourish from day one

**Responsibilities of a Customer Service Team Leader**:

- Responsible for the ongoing coaching & development of all team members, ensuring that everyone is equipped with the necessary knowledge and tools to succeed.
- Continually look to improve customer satisfaction and minimise customer dissatisfaction
- Immerse and engage your team in both the vision and values of your associated client’s brand.
- Maintain healthy staff retention rates through effective management and ongoing team member development, whilst creating an environment that rewards, recognises and encourages success at every level.
- Adhere to all quality procedures and associated time frames.
- Maintain effective relationships with service colleagues and key stakeholders to ensure the effective delivery of services.

**What are we looking for?**
As a customer service team leader, you will be expected to have:

- Minimum one year’s relevant supervisory experience in the financial industry.
- Be confident managing all team activities, including the quantity and quality of their work.
- Experience of delivering individual/group coaching to improve professionalism and overall metrics.
- Experience of working within a contact centre environment.

**Salary**:£28,000 per annum.

**Hours**:Work 40 hours per week. Must be flexible for shifts between 7am -11pm Monday to Sunday. Every third weekend you will be required to work one weekend day, consequently you will receive days off during the week.

**Training**:Full training provided and paid for.

**Location**: Manchester, M1.

**Start**:Immediately.

**About Coople**:
We’re one of Europe’s largest on demand, flexible staffing platforms with over 5,000 hiring companies and 200,000 registered workers. Our mission? We’re here to change how the world works through technical innovation, matching and connecting ambitious workerswith flexible part-time and full-time work across the hospitality, office, events, retail, and logistics sectors.

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