Customer Service Team Leader
7 months ago
**ABOUT THE ORGANIZATION**
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
**The Role**
The Customer Services Team Leader is responsible for the optimisation and maintenance of all aspects of customer facing administration, order management and customer order fulfilment, as well as identifying areas of continuous improvement.
**Responsibilities**
- Consistent and Effective Order Management through planning and management of the Customer Service Team
- Driving Right First Time through Quality Initiatives and Coaching, Guidance and supporting the team
- Working closely and communicating effectively with The Sales team as well as Operational Plants and other supporting departments
- Ensuring and promoting the Safety of self and the team
**Qualifications / Experience Critical for the job Holder**
- GCSE C / Level 4 or equivalent in Maths and English
- Proven experience in a customer facing role and team leading
**Benefits**
- Competitive Salary depending on experience
- Company pension
- Competitive holiday entitlement increasing with service
- Cycle to Work scheme
- Hybrid working
- Further training opportunities
- Access to discounts and savings at some of the UK’s biggest retailers
- Free onsite parking
**EQUAL EMPLOYMENT OPPORTUNITY**
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.
It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
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