Post Office Counter Clerk

**Job Purpose**

The role requires the ability to fulfil all essential elements of the person specification efficiently and with confidence.

**About the Banking Hub**

A temporary Banking Hub is offered in communities while plans for the permanent Hub progress. When the temporary hub opens, it will offer a counter service operated by the Post Office, where customers of all major banks and building societies can carry out regular cash transactions, It will also offer a Community Banker service where customers can talk to their own banking provider about more complicated issues, Monday to Friday, 9.00am - 5.00pm. Community Bankers will work on rotation, with a different bank or building society available on each day of the week.

The temporary Banking Hub will be run by Cash Access UK. Cash Access UK is a not-for-profit company established by ten major high street banking providers. They provide cash and basic banking services in communities across the UK. These include shared Banking Hubs and deposit services.

**Main Duties and responsibilities**

As part of the role as a counter clerk, you will be responsible for:

- carrying out bill payment services;
- carrying out withdrawal and deposit banking transactions;
- following the correct processes and procedures under Post Office guidelines;
- working alongside the community bankers and be able to direct customers when they are available;
- advising customers of the schedule of Community Banker attendance;
- and the day to day running of the Banking Hub.

**Further Information**
- The role is customer facing and involves all aspects of banking services provided at a Post Office counter.
- You’ll be provided with a uniform and full training is provided on-site.
- Applicants should already have a Post Office Smart ID and should be fully trained and compliant on the Horizon system.
- and assist in promoting the Banking Hub to local communities and residents.

**Person Specification**

**Skills/Attributes**
Essential

⦁ Confident handling and counting money.

⦁ Confident using IT Software.

⦁ Excellent customer service skills.

⦁ Able to work within a small team.

⦁ Able to work under own initiative.

⦁ Self-Motivated.

⦁ Professionalism.

⦁ Commitment to providing a service to the community.

⦁ Able to use active listening when in contact with customers.

**Experience**
Essential

⦁ Previous experience working in a customer service environment.

⦁ Full Post Office training and compliant on the Horizon system.

⦁ An in date Post Office Smart ID which can be used on Horizon.

**Qualifications**
Desirable

⦁ Minimum GCSE Maths equivalent to Grade C / 4

**Job Type**: Part-time

**Salary**: From £12.50 per hour

Expected hours: 12 per week

Schedule:

- Overtime

Application question(s):

- Please confirm you already have a Post Office Smart ID and fully trained and compliant on the Horizon system.

Work Location: In person

Application deadline: 04/03/2024