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Night Receptionist

4 months ago

London, United Kingdom Nobu Hotel London Shoreditch Full time

**Job Ref**:NOB1235

**Branch**:Nobu Hotel London Shoreditch

**Location**:Head Office, London (Central)

**Salary/Benefits**:£14,332.50 per annum plus excellent benefits

**Contract type**:Permanent

**Hours**:Part Time

**Hours per week**:20

**Posted date**:12/06/2024

**Closing date**:26/07/2024

**ABOUT NOBU LONDON SHOREDITCH**

We have many exciting opportunities at Nobu Hotels’ first European hotel, Nobu Hotel London Shoreditch.

Unique to London, Nobu Hotel London Shoreditch offers a blend of Shoreditch’s creative energy with Nobu’s ethos of simple luxury.

As an established brand, we can offer growth and development, alongside the opportunity to travel.

Nobu Hotel London Shoreditch is proud to be a Caterer Top 30 ‘Best Place to Work in Hospitality 2024’ organisation.

If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you

At Nobu Hotel London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.

Please do let us know of any specific needs you may have during your interview.

**BENEFITS OF JOINING OUR TEAM**
- £1500 Recommend a Friend Scheme
- Health Assured Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts
- Access to Wellable - a physical wellbeing app including company wide challenges
- We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing telemedicine with Hertility
- Financial wellbeing support, including access to Wagestream
- Global career progression and taskforce opportunities within Nobu Hotels and Restaurants - Europe, USA, Asia, Middle East and many more to come
- Up to 33 days holiday a year (increasing with length of service)
- Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping
- An amazing overnight Guest Experience here at Nobu Shoreditch for you and a guest, including dinner in the stylish Nobu Bar
- Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Nobu Spa
- Mental Health First Aiders within the team to offer tailored support
- Exclusive rates at Nobu Shoreditch and other Nobu hotels and restaurants, for you, your family and friends
- Season Ticket Loan, Cycle to Work and discounted Gym memberships
- Celebrations of success, peer recognition and monthly gifting
- Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days

**THE ROLE**

As a Night Receptionist (Part Time), you will be responsible for wowing our guests with exceptional service and making them feel at home as the first and last point of contact.

Your tasks will include but will not be limited to:

- Assist guests with arrival/departure as well as any other aspects of the guest journey.
- Keeping up to date with internal events, restaurant information, and hotel product knowledge.
- Ensure Front Office Management are kept fully aware of any relevant feedback from guests and, or, other departments.
- Deliver authentic and personalised care to our guests, straight from your heart.
- Demonstrate a high level of customer service at all times.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

**ABOUT YOU**
- Shine with confidence.
- You work well in a team environment that values the importance of supporting each other.
- Meticulous attention to detail and organisation.
- Have great communication skills, a sense of humour and a welcoming smile
- An understanding of what it takes to provide outstanding levels of guest service

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.