Branch Assistant

1 week ago

StokeonTrent, United Kingdom MSRec Ltd Full time

**Job Title: Branch Assistant**

**Location: Stoke on Trent Branch**

Are you a dedicated and customer-focused individual looking to join a dynamic team? We have a fantastic opportunity for a Branch Assistant to join our well-established team at our Stoke on Trent branch. My client values their employees and are committed to providing a supportive and rewarding work environment. If you're ready to take the next step in your career, read on

**About Us**:
My Client pride themselves on our strong values and commitment to excellence. With a history of success, we are a leading name in mechanical sector. Our employees are the driving force behind our continued growth, and we believe in investing in their development and well-being.

**What We Offer**:

- **Competitive Salary**: We offer an attractive and competitive salary package.
- **Generous Holiday**: Enjoy up to 33 days of holiday, including Bank Holidays (with service).
- **Employee Rewards**: Take advantage of unique perks like late starts, early finishes, long lunches, and more.
- **Employee Assistance Programme**: Access fitness classes, podcasts, advice toolkits, and a confidential counselling service.
- **Retail Discount Scheme**: Benefit from discounts at major high street stores, hospitality venues, holidays, and more.
- **Cycle to Work Scheme**: Get involved in a healthy and eco-friendly commute.
- **Training and Development**: We invest in your professional growth with on-the-job training, apprenticeships, and self-development courses.
- **Pension Scheme**: Join our auto-enrolment pension scheme.
- **Life Assurance**: Secure your future with life assurance coverage.

**Key Requirements**:To be successful in this role, you should have:

- A good standard of education, including proficiency in maths and English.
- Excellent telephone etiquette.
- Proven experience in a similar environment.
- A professional and customer-first approach.
- The ability to work effectively both in a team and independently.

**Key Responsibilities**:As a Branch Assistant, your main duties will include:

- Keeping up-to-date with company sales initiatives and promotions to assist customers effectively.
- Receiving, sorting, stacking, and storing goods for orders and deliveries.
- Accurately processing order requests and picking orders in a timely manner.
- Checking and packing orders for internal and external customers.
- Serving customers at the trade counter, adhering to COVID-19 safety protocols.
- Updating internal IT systems and using Microsoft packages (Outlook, Excel, Word).
- Providing competitive quotations and following up on customer orders.
- Sourcing and ordering non-stocked items from other branches or suppliers.
- Professional communication with customers and suppliers via telephone.
- Undertaking driver duties if required.
- Adhering to health and safety guidelines, including PPE usage.
- Participating in relevant training programs.
- Maintaining a clean and safe warehouse environment.
- Assisting in other warehouse functions and processes.

**Additional Requirements**:

- Full UK driving licence is required.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Flexitime
- Monday to Friday
- Overtime

Work Location: In person

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