Customer & Community Advisor

6 months ago

Birmingham, United Kingdom Equans Full time

**Requisition ID**: 56928**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**Equans is looking for a Community & Customer Liaison Manager to join our team in Birmingham on a permanent basis. This is a full time role.**

**On offer is a competitive salary, company vehicle and benefits package.**

**What will you deliver?**:

- Managing relationships with clients and supervisors to identify issues and putting in effective plans in place to resolve
- Managing councillor enquiries, ombudsman enquiries, press enquiries and compensation claims
- Ensuring accurate notes are recorded on Maintain
- Assisting and co-operating with the client and customer service team in the investigation of complaints, effectively dealing and responding to queries and complaints from tenants, staff and residents relating to services and service delivery
- Providing performance reports for Customer Service Manager and Clients monthly
- Attending all Housing Liaison Board meetings and projects, presenting and being the voice of Equans. Attending these meetings will also add additional duties to carry out requested by the residents such as communal repair updates, community projects, walkabouts and complaints
- Completing Monthly Service Reports for the Production Managers
- Help in Organising Community Events throughout the year for the team
- Collecting negative feedback data received from customers and inputting this into the Monthly Service Report

**What can we offer you?**:
On offer is a competitive salary, car and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**:

- Experience handling complaints at a high level
- Experience with MS office software
- Experience in a customer care/service environment
- Advantage to have experience working in the housing industry

**Who are we?**:
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

***:
**What’s next?**:
**EQNENG**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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