2nd Line Support Analyst

7 days ago


Leicester, United Kingdom Proactive Appointments Full time

**2nd Line Support Analyst**

Hybrid working available

MUST have a Full UK Driving License + own transport.

Our client is a well established IT organisation with offices in the UK and across Europe. They have an exciting opportunity for a 2nd line support analyst to join their team to work across a multitude of clients across several different industries.

**Role responsibilities**:

- Take ownership of technical issues and see Incidents through to successful resolution
- Excellent troubleshooting and fault-finding skills
- Good customer service skills
- Good telephone manner, typing and grammar
- Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Perform vendor and management escalation of customer issues in a timely and appropriate fashion
- Ability to work independently, flexibly and with initiative.

**Skills required**:

- Experience supporting MS Windows
- Experience supporting MS Office
- MS Windows Server - Active Directory Administration
- MS Exchange Administration
- Supporting MS Office 365 and administration portal
- Backup Software - Backup Exec, VEEAM, Acronis
- Anti-Virus/Firewalls - Sophos, ESET
- Cloud exposure - Google, Box, Azure, 365
- Web filtering - Mimecast
- Desk side support

**Benefits include**:

- 22 days holiday + bank holidays - Additional increase for every year of Service up to 25 days
- Yearly performance-based bonus up to 10% of annual salary
- Company pension
- Technical training
- Perk box employee benefits

**2nd Line Support Analyst**

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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