2nd Line Support Agent

7 months ago


Leicester, United Kingdom Digby Morgan Full time

summary
- _ leicester, east midlands_
- _ £22,000 - £25,000 per year_
- _ permanent_- specialism
- it- sub specialism
- support- reference number
- PR-1231488:EM:A
- job details

2nd Line Support Agent

Looking to kick-start a career with a focus on business in an exciting marketplace? Are you ambitious and hardworking? A self-starter? If your answers are yes, then this school leaver opportunity could be for you

Our client is a high-growth Internet Service Provider, specialising in gigabit-capable connectivity for residential homes and businesses across the UK.

Package/ Benefits:

- A competitive basic salary of £22-25k
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices in Leicester city centre
- You'll be enrolled into a nationally recognised programme with a chance to learn whilst you earn, worth £10k in excess

Role:

- Day to day troubleshooting of customer issues via escalation from 1st line
- Assist the Network Manager in our continuous improvement network programme
- Proactively provide tools and documentation to assist the customer service team
- Identify gaps and implement troubleshooting processors into the support desk

**Requirements**:

- C or 4 and above on Maths and English GCSE required
- Great problem solving/ analytical skills
- Great attention to detail
- IT Literate
- Self-motivated, with a strong desire to succeed
- Ideally, you'll have some 2nd Line support experience preferably within a Telecoms environment
- Experience in configuring and troubleshooting service provider networks

...

2nd Line Support Agent

Looking to kick-start a career with a focus on business in an exciting marketplace? Are you ambitious and hardworking? A self-starter? If your answers are yes, then this school leaver opportunity could be for you

Our client is a high-growth Internet Service Provider, specialising in gigabit-capable connectivity for residential homes and businesses across the UK.

Package/ Benefits:

- A competitive basic salary of £22-25k
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices in Leicester city centre
- You'll be enrolled into a nationally recognised programme with a chance to learn whilst you earn, worth £10k in excess

Role:

- Day to day troubleshooting of customer issues via escalation from 1st line
- Assist the Network Manager in our continuous improvement network programme
- Proactively provide tools and documentation to assist the customer service team
- Identify gaps and implement troubleshooting processors into the support desk

**Requirements**:

- C or 4 and above on Maths and English GCSE required
- Great problem solving/ analytical skills
- Great attention to detail
- IT Literate
- Self-motivated, with a strong desire to succeed
- Ideally, you'll have some 2nd Line support experience preferably within a Telecoms environment
- Experience in configuring and troubleshooting service provider networks



  • Leicester, United Kingdom Eligo Recruitment Full time

    **Are you a 2nd Line Support engineer? This may be the role for you!** We are looking to recruit a 2nd Line Support Analyst with a broad knowledge of the Microsoft Modern Workplace environment including Windows, Active Directory, Exchange and Office 365. An understanding of Networking would also be an advantage. You will typically spend 2 days in the...


  • Leicester, United Kingdom Proactive Appointments Full time

    **2nd Line Support Analyst** Hybrid working available MUST have a Full UK Driving License + own transport. Our client is a well established IT organisation with offices in the UK and across Europe. They have an exciting opportunity for a 2nd line support analyst to join their team to work across a multitude of clients across several different...


  • Leicester, United Kingdom Concept Resourcing Full time

    2nd Line Network Engineer / CCNA / CCNP / Routing / Switching / Data Centre / Firewalls Concept Resourcing are currently working with a leading IT solutions provider to recruit a Network Engineer to join their growing Data Centre Services team. We are looking for someone with an IT support or network engineering background, with knowledge ofCisco routing...


  • Leicester, United Kingdom ITECCO Full time

    **2nd/3rd LINE IT SUPPORT ENGINEER - 3 WEEK CONTRACT - £200-£300/DAY - Outside IR35** From the 29th of June to the 20th of July my client requires an exprienced 2nd/3rd Line IT Support Engineer to fill a vacancy. This 3 week contract comes with a very generous day rate to reflect the urgency of the requirement. The Client is an IT Support Company...


  • Leicester, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support, 2nd Line {**MSP, Career Progression**}** Leicester up to**£28,000**+ perks + company benefits + Career Progression - Are you an aspiring IT Support Engineer looking to join a fast-paced local MSP offering excellent training and career progression up to 3rd Line and beyond?_ On offer is an exciting opportunity for a 1st Line IT Support...


  • Leicester, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support, 1st Line/2nd Line {**Career Progression**}** Leicester up to**£26,000**+ perks + company benefits + Career Progression - Are you an aspiring IT Support Engineer looking to join a fast-paced local MSP offering excellent training and career progression up to 3rd Line and beyond?_ On offer is an exciting opportunity for a 1st Line IT Support...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom Tria Full time

    Onsite Support Engineer (1st/2nd Line Support)Location: LeicesterRate: Circa 230/day Inside IR35Location: Leicester - 5days onsiteLength: Initially 3 monthsWe're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.As the Technical...


  • Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As the Technical Analyst you will be supporting the end client who are in the entertainment sector. You will be...


  • Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As the Technical Analyst you will be supporting the end client who are in the entertainment sector. You will be...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom Tria Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa £270/day Inside IR35 Location: Leicester - 5days onsite Length: Initially 3 months We're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.As the...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom Tria Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa 230/day Inside IR35 Location: Leicester - 5days onsite Length: Initially 3 months We're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.As the...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom CV-Library Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa 230/day Inside IR35 Location: Leicester - 5days onsite Length: Initially 3 months We're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As...


  • Leicester, United Kingdom Tria Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: We're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.As the Technical Analyst you will be supporting the end client who are in the entertainment sector.You will be...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa £270/day Inside IR35 Location: Leicester - 5days onsite Length: Initially 3 months We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As...

  • Support Engineer

    2 weeks ago


    Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa £270/day Inside IR35 Location: Leicester - 5days onsite Length: Initially 3 months We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As...


  • Leicester, Leicester, United Kingdom In Technology Group Full time

    In Technology Group, we are seeking an IT Support Specialist to join our Leicester based team. This critical role will provide 2nd line support within a busy service/helpdesk environment.About the Role:This is a challenging opportunity for a skilled IT professional looking to take on a senior support role in a dynamic environment.Deliver 2nd line support...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa £270/day Inside IR35 Location: Leicester - 5days onsite Length: Initially 3 months We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations....

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa £270/day Inside IR35Location: Leicester - 5days onsite Length: Initially 3 months We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.As the...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa £270/day Inside IR35Location: Leicester - 5days onsite Length: Initially 3 months We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.As the...

  • Support Engineer

    3 weeks ago


    Leicester, United Kingdom TRIA Full time

    Onsite Support Engineer (1st/2nd Line Support) Location: Leicester Rate: Circa £270/day Inside IR35Location: Leicester - 5days onsite Length: Initially 3 months We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.As the...