Technical Services Representative

3 weeks ago


Bolton, United Kingdom Sherwin-Williams Full time

We are looking for **Technical Services Representative **to join our team in Bolton. Key role is to assist and support in the development of new and existing business with customers by the provision of a high level of technical expertise to maintain and improve the Company’s technical reputation and high standards of support by Technical Services.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive

Eligibility to Work

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
- Provide support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise
- Support the business units in the development of existing and new business in agreed market areas whilst protecting the technical integrity of the Company
- Provide technical support to customers in those agreed market areas within realistic timescales
- Supply technical advice in all forms of communications to customers ensuring it is technically correct at all times
- Investigate and resolve all types of customer complaints by following the appropriate procedures and ensuring all issues are answered in a professional and technically correct manner
- Carry out trials of Company products for customers in a professional manner ensuring that all trials are planned and carried out correctly
- Provide technically correct and accurate reports, literature and specifications for use by customers
- Maintain and update management systems which record commitments made, progress achieved, current workloads and constantly review this with the Technical Service Manager
- As required provide long term support and supervision to projects globally in agreed timescales
- Provide support to fellow team members and their projects as required
- Travel to customer sites as and when required in order to resolve issues or queries locally
- Ensure all work is carried out to a technically high standard
- Appropriate Degree beneficial
- Technical background
- Paint Laboratory experience would be an advantage
- Nace/ICorr accreditation beneficial
- Technical knowledge of Company products
- Customer service excellence
- Knowledge of O&G/HVI segments and competitor products would be beneficial
- Analytical background would be an advantage



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