Call Centre Staff Full Time and Part Time

2 weeks ago


Bolton, United Kingdom Service My Car Full time

**Call Centre Representative**

We are hiring for a polite, professional call center representative to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Required Qualifications:
- 1. High School diploma or equivalent

2. More education or experience may be preferred

3. Clear and fluent communication skill

4. Proficient in MS Office

5. Data Oriented and able to make reports

6. Must be an Active Listener, Exceptional customer service skills with professional manner

7. Strong typing skills

Experience Skill Set Requirement sand responsibilities

1. Must have experience in Call center

2. Answering or making calls to customers to learn about and address their needs, Bookings, complaints, or other issues with products or services.

3. Ensuring that clients feel supported and valued.

4. providing excellent and consistent customer service

5. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

6. Route calls to appropriate resources/Persons

7. Follow up customer calls where necessary

8. Maintain call logs and reports

**Salary**: £18,000.00-£21,000.00 per year

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: Call Centre Representative
Expected start date: 03/07/2023



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