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Debt & Benefit Adviser
4 months ago
**Position**: Debt & Benefit Adviser
**Location**: Plymouth
**Closing date**: 16 January 2023
**Role details**:
Job title:
Debt & Benefit Adviser
**Location**:
Plymouth
**Salary**:
£22,036.92 - £23,1501.10 - £25,082.66 per annum
Salary pro rata:
No
London allowance:
No
Hours per week:
37
Type of contract:
Permanent
2023-01-16
Closing time:
09:00
As a Debt & Benefits Adviser you’ll work to help clients solve the problems they face. This includes looking at the best options to support people with their debt, help them to claim the benefits they’re entitled to, & maximise their income as far as possible. This role is working on our Macmillan Cancer Support project. Macmillan Cancer Support is a charity that works with different partners to provide services for people living with cancer at every stage of their cancer experience.
You'll provide services such as benefits information, signposting, self-help & advice through different ways, including on the phone, digital channels such as webchat, and face to face, with an emphasis on outreach work at Derriford Hospital in Plymouth. Part of the role will also involve liaising & networking with external partners such as hospital working groups in order to develop the outreach service for clients.
You'll explore people’s situations & provide strategies for their debt issues, following up and giving practical support where appropriate. It can sometimes be a challenging role, but you will be provided with accredited training for advice, & full support including debriefs with your manager.
We are an approachable & supportive team, working in a rewarding environment and aim to provide the best possible service to people across the City of Plymouth and beyond. This role is based full-time in our Plymouth City Centre office and outreach including Derriford Hospital.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
