Consultant, Technical Solutions

6 months ago

London, United Kingdom Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Technical Solutions Consultant, Client Services**

The Technical Solutions Consultant will demonstrate an in-depth technical knowledge of all products and services, representing all aspects of Visa technical support infrastructure.

**What we expect of you, day to day.**
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems in a timely and professional manner.
- Take ownership of high severity incidents and engage with senior management for escalation and communication purposes.
- Identify, troubleshoot, and resolve queries relating to the Application Programming Interface (API), XML files, SOAP REST and JSON messages.
- Develop effective working relationships with external and internal clients and achieve the required Net Promotor Score (client satisfaction) target.
- Provide in breadth expertise across several other key Visa Products and Services
- Proactively resolve and manage stakeholder communication on all business & technical problems.
- Build and enhance positive working relationships with clients and partners to develop solutions and optimal way of working.
- Manage technical communications with client’s technical team, project team, customer services team and senior executives.
- Maintain strong relations amongst team, as well as with key stakeholders (Client Success Managers, Product, Ops, and IT).
- Minimal travel may be required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
- Extensive experience in a customer support /Account Management role in financial services, software or information services.
- Proven ability to manage complex technical systems across a number of products, platforms and services.
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Demonstrated success in customer relationship management.
- Understanding of API’s.
- Strong verbal, written, presentation and interpersonal skills are required.
- Able to set priorities, influence others, and manage customer expectations.
- Experience using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.).
- Languages preferred but not required.

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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