Technical Consultant
1 month ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link: risk.lexisnexis.com
About our Team: Within FCC Professional Services, we pride ourselves on being a recognized leader in innovative solutions for compliance and risk management. Our passionate team views development as a creative and inspiring journey, dedicated to delivering exceptional, industry-leading products. In our fast-paced and dynamic environment, we value individuals who thrive on challenges and excel in working directly with customers to create meaningful impact.
About the Role: The Technical Consultant is responsible for the effective implementation of LexisNexis Risk Solutions’ products across all delivery channels (e.g., XML, Web Services, hosted web application) for clients across diverse Risk verticals. This role involves third-level escalation support to sustain and enhance client-generated revenue through technical and business process consulting services directly to clients. The consultant will engage with sales, product, and support teams, other relevant internal staff, and provide post-production transition support. Demonstrating expertise in LexisNexis products and common industry practices, the consultant will also mentor less experienced team members.
Responsibilities:
- Providing technical integration and consulting services directly to clients in financial services, collections, healthcare, government, law enforcement, and insurance verticals
- Applying deep technical knowledge and Financial Crime Compliance expertise to assist clients, sharing insights in data science as relevant, though the role is not a data science position
- Delivering installations, implementations, and configuration support, proficient in XML and JSON formats, and maintains up-to-date implementation project plans
- Communicating complex technical terms effectively to clients with varied levels of technical understanding
- Utilizing expertise in Excel, Power BI, and programming languages like C#, Python, and PowerShell to provide advanced third-level support to clients
- Leading technical presentations and product demonstrations, highlighting integration capabilities with LexisNexis Risk Solutions’ products
- Participating in and contributes to departmental projects aimed at enhancing team productivity
- Engaging in ongoing training and personal skill development to support client needs and departmental goals.
Requirements:
- Experience of implementing & configuring bespoke customer SaaS products
- Demonstrate experience in XML, JSON, Excel, Power BI, and programming in C#, Python, and PowerShell.
- Experience in data formats and transformations with a solid understanding of software development and database systems
- Ability to use data quality concepts and tools to resolve issues, valuing client needs as a high priority
- Demonstrate expert analytical skills, capable of understanding complex business problems and developing solutions
- Have ability to communicate technical concepts to both technical and non-technical audiences
- Demonstrate team collaboration skills, soliciting input and managing conflict effectively
Learn more about the LexisNexis Risk team and how we work here
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