Customer Relations Advisor

3 months ago


Newton Aycliffe, United Kingdom Roman Limited Full time

**What you’ll be doing**:

- Handle queries ranging such as product instructions or overall product queries
- Assisting other team members with customer and product queries to ensure we are providing a professional and quick response to all customers
- Identifying the correct, effective and least costly course of action from any queries that are received

**Essential Criteria**:

- Strong IT skills which include use of Microsoft Access, Excel and Word
- Ability to learn quickly especially for product information
- Ability to act efficiently under pressure
- Able to work on your own, but also within a team and communicating with other departments efficiently
- Practical in their approach to problem solving
- Able to use your own initiative
- Excellent organisation skills

**Desirable Criteria**:

- Previous use of a Customer Service Database
- Previous use of Opera
- Experience in a Manufacturing Customer Service Department

**Hours of Work**:

- Monday to Friday o 08.45hrs to 16.45hrs (30-minute unpaid break)

**Company Benefits**:

- Company pension scheme
- 23 days holiday plus bank holidays (which increase after 5, 10 and 15 years’ service)
- Referral scheme
- Company discount

**Job Types**: Full-time, Permanent

**Salary**: £21,945.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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