![Roman Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Advisor
3 months ago
**What you’ll be doing**:
- Handle queries ranging such as product instructions or overall product queries
- Assisting other team members with customer and product queries to ensure we are providing a professional and quick response to all customers
- Identifying the correct, effective and least costly course of action from any queries that are received
**Essential Criteria**:
- Strong IT skills which include use of Microsoft Access, Excel and Word
- Ability to learn quickly especially for product information
- Ability to act efficiently under pressure
- Able to work on your own, but also within a team and communicating with other departments efficiently
- Practical in their approach to problem solving
- Able to use your own initiative
- Excellent organisation skills
**Desirable Criteria**:
- Previous use of a Customer Service Database
- Previous use of Opera
- Experience in a Manufacturing Customer Service Department
**Hours of Work**:
- Monday to Friday o 08.45hrs to 16.45hrs (30-minute unpaid break)
**Company Benefits**:
- Company pension scheme
- 23 days holiday plus bank holidays (which increase after 5, 10 and 15 years’ service)
- Referral scheme
- Company discount
**Job Types**: Full-time, Permanent
**Salary**: £21,945.00 per year
**Benefits**:
- Company pension
- Employee discount
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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