Customer Service Advisor FTC

2 weeks ago


Newton Aycliffe, United Kingdom Baltic Recruitment Limited Full time

Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Advisor on a fixed term contract basis(1 year, with potential for longer).

Overall Purpose:

  • To manage relationships with our customers and facilitate a highly effective customer journey from the point of order to the shipping of goods, in conjunction with the Production Controller, Buyers and Stores Team whilst achieving KPI's such as 'On-Time-Delivery-In-Full' and identifying opportunities for improvement.

Key Duties:

  • Effective management of relationships with customers and colleagues.
  • Transactional administration including data input.
  • Sales order processing, monitoring and reporting.
  • Issue order books and shipping schedules to customers.
  • Manage customer enquiries and disputes and apply a proactive approach to problem solving.
  • Expedite any items that are required for urgent shipments working with all departments to ensure customer requirements are met.
  • Prepare reports by collecting, analysing, and summarizing information and trends.
  • Participate in continuous improvement activity.
  • Participate in daily meetings to communicate sales data and to maintain an awareness of potential influencing factors to incorporate into order schedule for customers.
  • Contribute to sales forecasting and participate in weekly planning meetings.
  • Work collaboratively with the Production Controller to manage sales orders, processing and ordering.
  • Monitor KPI activity (including Order Book KPI's) and strive to improve achievement of targets and produce reports for relevant stakeholders.
  • Write and update Standard Operating Procedures (SOPs) and train against them.
  • Manage the recording and exchange of information and documentation using Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint).
  • Adhere to all Health and Safety legislative and operational requirements.

Key Requirements:

  • Advanced Microsoft Office experience and ability.
  • Strong administrative acumen and data management/input experience.
  • High attention to detail and accuracy.
  • Demonstrable relationship management.
  • Excellent communication skills.
  • Ability to manage deadlines and conflicting priorities.

The Package:

  • £25,000 per annum.
  • Office working hours, Monday-Friday.
  • Company pension scheme.
  • 33 days holiday in total.
  • Performance bonus potential.
  • Healthcare plan.
  • Plus some great additional benefits.


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