Customer Service Advisor

1 month ago


Newton Aycliffe, United Kingdom Baltic Recruitment Services Ltd Full time

Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Advisor on a fixed term contract basis(1 year, with potential for longer).

Overall Purpose:

To manage relationships with our customers and facilitate a highly effective customer journey from the point of order to the shipping of goods, in conjunction with the Production Controller, Buyers and Stores Team whilst achieving KPI's such as 'On-Time-Delivery-In-Full' and identifying opportunities for improvement.Key Duties:

Effective management of relationships with customers and colleagues.
Transactional administration including data input.
Sales order processing, monitoring and reporting.
Issue order books and shipping schedules to customers.
Manage customer enquiries and disputes and apply a proactive approach to problem solving.
Expedite any items that are required for urgent shipments working with all departments to ensure customer requirements are met.
Prepare reports by collecting, analysing, and summarizing information and trends.
Participate in continuous improvement activity.
Participate in daily meetings to communicate sales data and to maintain an awareness of potential influencing factors to incorporate into order schedule for customers.
Contribute to sales forecasting and participate in weekly planning meetings.
Work collaboratively with the Production Controller to manage sales orders, processing and ordering.
Monitor KPI activity (including Order Book KPI's) and strive to improve achievement of targets and produce reports for relevant stakeholders.
Write and update Standard Operating Procedures (SOPs) and train against them.
Manage the recording and exchange of information and documentation using Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint).
Adhere to all Health and Safety legislative and operational requirements.Key Requirements:

Advanced Microsoft Office experience and ability.
Strong administrative acumen and data management/input experience.
High attention to detail and accuracy.
Demonstrable relationship management.
Excellent communication skills.
Ability to manage deadlines and conflicting priorities.The Package:

£25,000 per annum.
Office working hours, Monday-Friday.
Company pension scheme.
33 days holiday in total.
Performance bonus potential.
Healthcare plan.
Plus some great additional benefits



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