Customer Service Assistant

2 weeks ago


Studley, United Kingdom Culture Recruitment Ltd Full time

6 MONTH FTC / MICROSOFT OFFICE SKILLS ESSENTIAL

You will be required to complete various tasks related to our customers ensuring that we achieve service excellence.

Key Accountability's

- Customer Services
- Handle, resolve and record customer complaints.
- Register new customers into the system.
- Customer data matching and confirming transactions.
- Credit Control process.
- Processing customer orders.
- Ensuring customers are invoiced correctly.
- Creating customer account statements.
- Completing any other admin tasks relating to customers.
- Departmental Support
- Processing supplier invoices.
- Completing monthly reports on customer activities.
- Providing holiday cover for the Transport Planner.
- Completing office management tasks.

Skills/Experience
- Excellent verbal and written communication.
- Proficient in Microsoft Office - min. Advanced Excel.
- Customer Service / Administration experience.
- Logistic / Supply Chain experience (desirable).
- Experience in SAP (desirable).

Competencies
- Ability to perform well under pressure.
- Customer orientated.
- Pro-active.
- Problem solving.
- Team player.

Additional Info
- Salary: £24,573
- Hours: Mon-Fri, 08.30-17.00. Additional weekend and bank holiday hours may be required.
- Holiday: 25 days holiday plus bank holidays.



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