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Customer Advisor

4 months ago

Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Customer Advisor - Operations**:

- Salary up to £27,530 (depending on experience)- Location Pity Me, Durham**About the role**

**Customer Advisor **-** Operations**

**Full Time - 37 hours per week**

**Permanent**

**Salary - up to £27,530 (depending on experience)**

**Pity Me, Durham**

**About the role**

We are looking for dynamic customer focused individuals to join our team. Your aim is to provide industry leading customer service between the hours of **07:00 to 20:00** **Monday to Friday, 07:00 to 18:00 Saturday and 07:00 to 17:00 Sunday**.

You’ll also be required to undertake some admin duties to help support colleagues throughout the business

**About you**

You’ll have a flexible approach to your working environment and embrace training and support to overcome obstacles and ensure excellent customer service.

Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Creative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan