Corporate Lead Officer: Customer Contact and Ict
2 weeks ago
**Corporate Lead Officer: Customer Contact and ICT**:
Closing date: 09/02/2023
Reference: REQ104365
37 hours / Permanent
75,165 - 80,275 *
Aberystwyth
- *All salary values are pro-rata.-
**About the role**:
We are looking to recruit a Corporate Lead Officer to join our ambitious leadership team on a permanent, full-time basis to lead and develop our Customer Contact and ICT services and undertake the statutory responsibilities of Senior Information Risk Owner (SIRO).
**Key role responsibilities**:
- Lead advisor to the Council for all matters relating to ICT, Data Protection and Customer Services
- To provide a key link with Corporate Directors and work with other Corporate Lead Officers in ensuring that strategic and corporate objectives are effectively co-ordinated and implemented across all service areas
- To undertake the statutory responsibilities of Senior Information Risk Owner (SIRO)
We are looking for a dynamic leader who embraces the challenges that a multi-dimensional leadership role in modern local government brings. You will have a strong desire to use creative and innovative approaches to improve service delivery and will harness the potential of existing staff to develop a resilient, agile and forward-thinking service.
In addition to the above, we require an individual with a degree of fluency in the Welsh language.A successful applicant without the required Welsh language skill will be fully supported to reach the desired standard after appointment.
**Our offer to you**
In exchange for your skills and commitment we will offer you a range of employee benefits including competitive annual leave allowance, generous pension contribution scheme, lifestyle savings, discounted gym membership and much more. Information about the employee benefits we offer can be found **here**.
We also believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:
- **Hybrid Working**:Subject to certain conditions being met, you may choose to work from home or in an office location.
**Additional information**
For information about this role and our organisation please see our **Recruitment Pack**.
**What we offer**:
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
**Where you'll work**:
- Customer ContactOur service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
- **Carers Development**:
- **Civil Registration**:Birth, deaths and marriages.
- **Corporate Customer Services**:Blue badge; Contact centre; Mailroom and scanning; Receptions.
- **Library Services**:
- **Porth y Gymuned**
- Aberystwyth- Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.
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