Workforce Planner/scheduler

3 weeks ago

Birmingham, United Kingdom Mitie Full time

Job Objectives & Responsibilities

To carryout duties in compliance with Mitie Policies and Procedures
- To perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectations
- Compliance with Health and Safety policy/legislation
- To ensure that so far as is reasonably practicable Mitie reacts efficiently and effectively in line with client SLA's and KPI's
- To ensure the effective planning of reactive tasks and the allocating of ppm tasks using standard times and utilisation tools for the field delivery Team.

Main Duties
- To complete all engineer work schedules and communicate these to the engineering teams daily, weekly, and monthly
- Effective utilisation, efficiency and productivity of the field engineers
- High levels of communication with the Engineers, Supply Chain, Compliance and Quoted Works Co-ordinators
- The effective planning and utilisation using standard times and scheduling tool to aid the completion of all Reactive/PPMs within the month.
- Meeting and where possible exceeding all SLAs for Attendance and Completion.
- Regular communication with Team Leader on issues with engineers and assistance in ensuring the plan is as optimal as possible.
- Ensuring good decisions regarding subcontracting and re-allocate accordingly to the Supply Chain
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager

Person Specification

Reliable and ability to get on with others, with excellent verbal reasoning skills
- Experience of daily interaction and workload management of field engineers
- Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload.
- Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
- Customer Care - Capable of delivering results and meeting customer expectations
- Commercially aware with a clear focus on high quality and control of cost
- Self-motivated, tenacious and result-oriented with a positive outlook
- Calm under pressure
- Assertive

**Qualifications & Experience**
- Understanding of supply chain/basic planning process (order, production, delivery)
- Microsoft Intermediate Excel skills
- Knowledge of Maximo or similar CAFM system.
- Relevant experience in a Planning role using business in-house systems together with Microsoft packages
- A knowledge of the hard services and facilities management sectors is desirable
- Educated to A Level standard or equivalent business is desirable

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