Customer Case Handler

2 months ago


Aldershot, United Kingdom Serco Plc Full time

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.

**Location: Aldershot**

**Permanent/ Full time, 40 hours per week**

**Salary: £25,000**

**Key Purpose**:
Ensure that families get the additional help, support and communication they need when things don’t go to plan and.

To make sure that when a family has been failed (for example when we miss appointments, or don’t agree follow-on work following an initial visit) we take control of the issue and book the appointments and brief the customer, before it becomes a complaint.

**Key Accountabilities**:

- Ensure a superior end to end case management approach is delivered
- Work with Pinnacle Case Officers and VIVO Schedulers, and other stakeholders as identified, to ensure cases are successfully managed through to conclusion and to the families satisfaction
- Maintain case tracker to ensure at all times the progress of cases is known
- Foster collaborative relationships with all stakeholders to develop a mutual understanding on case management processes and facilitate effective resolution
- Attend daily and weekly governance meetings to advise on progress and drive performance

**Essential Skills**:

- Competence in domestic or commercial building/facilities/estate maintenance
- Confidence in data analysis, use of spreadsheets, and system-based work
- Strong customer experience focus, based upon empathy and a drive to help

**Please note, in order to be considered for this position, you must be able to pass BPSS security clearance.**

**VIVO Defence Services



  • Aldershot, United Kingdom Moston Consultants Full time

    We are currently looking for a Customer Case Handler - Strong customer service experience - Knowledge in building, facilities or estate maintenance - Confidence in data analysis For more information, please contact me **Job Types**: Full-time, Temporary contract Contract length: 12 months **Salary**: £24,500.00-£25,000.00 per year Schedule: - 8 hour...

  • Customer Case Handler

    1 month ago


    Aldershot, United Kingdom Moston Consultants Full time

    We are currently looking for a Customer Case Handler - Strong customer service experience - Knowledge in building, facilities or estate maintenance - Confidence in data analysis For more information, please contact me **Job Types**: Full-time, Temporary contract Contract length: 12 months **Salary**: £24,500.00-£25,000.00 per year Schedule: - 8 hour...

  • Customer Case Handler

    2 weeks ago


    Aldershot, United Kingdom Moston Consultants Full time

    We are currently looking for a Customer Case Handler - Strong customer service experience - Knowledge in building, facilities or estate maintenance - Confidence in data analysis For more information, please contact me **Job Types**: Full-time, Temporary contract Contract length: 12 months **Salary**: £24,500.00-£25,000.00 per year Schedule: - 8 hour...

  • Customer Case Handler

    1 month ago


    Aldershot, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...


  • Aldershot, United Kingdom Victor Chase Legal Recruitment Full time

    Victor Chase Legal Recruitment are currently working with a long-established Hampshire based law-firm who are specialists in Personal Injury law. An opportunity has arisen for an experienced Solicitor, Legal Executive or Case Handler with suitable case handlingexperience to join their Litigation team. This is a full-time, permanent role which offers a...


  • Aldershot, United Kingdom LMA Full time

    *Must Have: Enhanced BPSS* Job Title : Safeguarding Case worker We are currently hiring for one of the defense firms based in Aldershot Hampshire and they are looking for an experienced safeguarding caseworker to come onboard and join their established team. It is a 6 months of contract with the hybrid working facilties. ...


  • Aldershot, United Kingdom LMA Full time

    *Must Have: Enhanced BPSS* Job Title : Safeguarding Case worker We are currently hiring for one of the defense firms based in Aldershot Hampshire and they are looking for an experienced safeguarding caseworker to come onboard and join their established team. It is a 6 months of contract with the hybrid working...


  • Aldershot, United Kingdom Enterprise Rent-A-Car Full time

    **Overview**: Add an annual turnover of $24 billion to a rental and leasing fleet of 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world. To maintain our uncompromising focus on customer service and to provide additional mobility...


  • Aldershot, United Kingdom Enterprise Holdings Full time

    Overview We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and...


  • Aldershot, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...


  • Aldershot, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...


  • Aldershot, United Kingdom Sammons Recruitment Ltd Full time

    An excellent opportunity to join an established, forward thinking and growing business. Our client is seeking a dedicated and enthusiastic Customer Service Executive to join their team. The ideal candidate will be responsible for providing exceptional customer service, resolving enquiries, and ensuring customer satisfaction. This role requires excellent...


  • Aldershot, United Kingdom Sammons Recruitment Ltd Full time

    An excellent opportunity to join an established, forward thinking and growing business. Our client is seeking a dedicated and enthusiastic Customer Service Executive to join their team. The ideal candidate will be responsible for providing exceptional customer service, resolving enquiries, and ensuring customer satisfaction. This role requires excellent...


  • Aldershot, United Kingdom Sammons Recruitment Ltd Full time

    An excellent opportunity to join an established, forward thinking and growing business. Our client is seeking a dedicated and enthusiastic Customer Service Executive to join their team. The ideal candidate will be responsible for providing exceptional customer service, resolving enquiries, and ensuring customer satisfaction. This role requires excellent...


  • Aldershot, United Kingdom Sammons Recruitment Ltd Full time

    An excellent opportunity to join an established, forward thinking and growing business. Our client is seeking a dedicated and enthusiastic Customer Service Executive to join their team. The ideal candidate will be responsible for providing exceptional customer service, resolving enquiries, and ensuring customer satisfaction. This role requires excellent...


  • Aldershot, United Kingdom Intouch Communications (Aldershot) Full time

    **Who are Intouch Communications?** Intouch are a fast-growing telecoms and IT company based in the South of the UK. Intouch provides services nationwide and manages IT and Business Telecoms services for clients across multiple industries. We have a passion for helping other businesses increase their success, and take the same approach when it comes to our...


  • Aldershot, United Kingdom Serco Plc Full time

    **Location**: Alisons Road, Aldershot, Hampshire GU11 2BE **Working Hours**: 08:00 - 17.00 **Salary**: Up to £27,500 depending on experience VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s...


  • Aldershot, United Kingdom Flutter Entertainment Full time

    **PAY RATE £11/h** **YOUR ROLE IN THE TEAM?** Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to...


  • Aldershot, Hampshire, United Kingdom Sammons Recruitment Ltd Full time

    An excellent opportunity to join an established, forward thinking and growing business. Our client is seeking a dedicated and enthusiastic Customer Service Executive to join their team. The ideal candidate will be responsible for providing exceptional customer service, resolving enquiries, and ensuring customer satisfaction. This role requires excellent...


  • Aldershot, United Kingdom eTeam Full time

    Role: Child Safeguarding CaseworkernContract Length: 6 MonthsnLocation: Aldershot full time on site initially. Can work 2 days/week remote once fully trainedRole:nThis role requires Safeguarding Case Workers to be suitably qualified and expert practitioners in Safeguarding work, able to conduct child safeguarding investigations and confident in multi-agency...