Database/contracts Administrator

3 weeks ago


Exeter Airport, United Kingdom Reed Business Support Full time

I am currently recruiting for a Database/Contracts Administrator working for a Consultancy in Exeter (EX5).

**Job Summary**

To ensure all Service related data is accurate, concise and maintained to the highest standards at all times and in line with company procedures.

**Principal Responsibilities**
- To administer maintenance contracts agreements, invoicing setup and contractual terms in relation to the customer agreements. Liaising closely with the Central Billing team to ensure accuracy of information.
- Upload budgeted hours and system asset information to the system at contract set up to enable accurate reporting on operational delivery.
- Assist with set up of new maintenance contracts within the business Service Management System, ensuring correct processes are followed with a consistent approach across the business.
- Ensure the information on the system is current and accurate
- Complete the set up of any callout contracts required
- To follow the Lost Maintenance Process for all contracts notified in line with current procedures

This is not intended to be an exhaustive list. The nature of this role requires the employee to adapt to new processes and / or requirements that are introduced within the business.

**Accountable for**:

- Recording data accurately
- Completing all processes on time to meet contractual and financial deadlines

**Skills**:

- Attention to detail
- A high level of customer service skill used when dealing with external contacts
- Good telephone manner and verbal communication
- Able to plan ahead effectively and organise own workload to meet internal and external deadlines
- Able to deal with all staff tactfully and assertively
- Contributes to effective team working and contributes to the continuous improvement of business processes.
- Ability to use Word, Excel, customer portals and service management system effectively and accurately
- Must be organised, IT literate and conscientious, with the ability to effectively communicate with clients and internal staff.

**Technical knowledge**:

- Industry knowledge and base understanding of our products and services
- Working knowledge of quality management systems
- Commercial awareness
- A high level of customer service awareness

Role is based in Exeter Office (EX5)

Monday to Friday 08.30-1700 with 30mins for lunch (40hours per week)

23 Days holiday plus bank holidays. (3 days of holiday reserved for shutdown between Xmas and new year)

Do operate flexible working on agreement with most staff working 3 days in the office.

Full training will be provided and support given.

Salary is circa £25k depending on experience.



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