Administrator
3 weeks ago
Are you currently looking for a varied and challenging Project Administrator or Junior Project Management?
Perhaps you are aiming to secure a role where no two days are the same?
You could have experience in coordinating projects/events or key customers and be looking to develop your skills in a new and encouraging environment?
Or, you may have a Customer Service/ Administration or sales support driven background and be looking to take the step up into a more technical project support related role away from constant calls?
**Job Title**: Project Administrator
**Job Type**: Full-Time Permanent - Office based
**Salary**: 26k + 10% Annual bonus
**Location**: Thames Ditton
**Project Coordinator Responsibilities**:
- Back-office project management for the supply of luxury/high goods to national property developers and international hoteliers.
- Supplying specification documents and pricing
- Procurement, including order management, stock, delivery and returns; and after-sales fault resolution and credit control
- Customer and Project data management using the relevant software/databases (SAP, CRM)
- Maintain and update sales pipeline to help identify new business.
- Regular customer communications to discuss ongoing and future projects and to develop business relationships.
- This includes all points of buying circle: Developers, Architects, Designers, Builders, Investors, Installers and end consumers.
- Account and order administration on SAP, resolving administrative or delivery enquiries.
- Upselling and specifying products based on customer's needs (B2B and B2C).
- Technical support; product troubleshooting, claims and engineer visits.
- Customer complaint management; resolving queries and issues for retailers, end consumers and installers
**Desirable**:
- Previous Project Management experience or experience in a Customer Service/Administration role involving multiple stakeholders
- Experience in working with SAP or similar
- Experience in building and maintaining relationships with customers
- Previous experience in supporting Porpery developers, Architects, Designers, Builders, Investors, Installers
- **Attention to detail**:
- Organised
- Highly numerical
- Good technical understanding with an interest in understanding a diverse product range
- Negotiation skills, previous experience in pricing would also be beneficial
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