Claims Administrator
2 weeks ago
**About Us**
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
**Why Citygate**
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.
We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.
The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change - specifically, the transition to Electric Vehicles.
**Role overview**
We are looking for a experienced Claims Administrator to join or Prep Centre based in Slough. The role of the Claims Administrator is to administer and process claims in accordance with manufacturer and dealership procedures.
**Key responsibilities**
As a Claims Administrator your key responsibilities will be to:
- Review warranty documentation (job card and report)
- Refer back to Workshop Control or Parts Department to resolve queries
- Prepare relevant documents in order to make a claim
- Submit all claims to the vehicle supplier
- Reconcile credit note from supplier & Amend VSB's once Claim Paid
- Review issues relating rejections and make necessary amendments prior to re-submission
- Manage documentation relating to parts and paper returns
- Manage parts return and parts disposal
- Maintain records of all transactions to assist the audit process
- Undertake recall administration
- Deal with customer care and goodwill claims administration
- Attend meetings and training programmes as required
- Perform other duties in support of other team members as required
**About You**
As a Claims Administrator, we are looking for the following skills and attributes:
Experience in an automotive service operation or in a comparable role.
- Proven track record in claims/service contract administration.
- Understanding of compliance associated with vehicles.
- Motability/VAG Claims Portal Experience preferable but not essential
- Basic computer skills as well as general business knowledge.
- The want to progress and learn other parts of the business.
**What's in it for you?**
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
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