Administrator

2 weeks ago


Bristol, United Kingdom Groupon Full time

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences-big and small, new and familiar-that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships-resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

**You’ll spend your time on the following**:

- Support the Account team to manage and deliver the Giftcloud service.
- Set up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns to ensure an optimum user experience.
- Create and process orders for clients - including handling large volumes of data.
- Support the customer care team with escalations and refunds while championing best practice in customer service.
- Implement and advise on new customer care processes and improvements to existing processes based on client or customer feedback.
- Manage and monitor fraud review processes; review transactions to identify fraud and proactively make recommendations to reduce fraudulent transactions.
- Onboard new content and audit existing content to ensure accuracy and good customer experience.
- Use Google Slides and Google Sheets/Excel to assist the preparation of reports, client presentations, process flows and how to guides where required.
- General administration across all Giftcloud Platforms
- Meet all agreed performance objectives, including areas for personal development
- Assisting with ad-hoc tasks as required

**We’re excited about you if you have/are**:

- Excellent verbal and written communication skills
- Highly organised with exceptional attention to detail
- Ability to manipulate raw data for use in analysis and campaign delivery
- Proficient user of MS Office and Google Docs
- Works accurately and meets deadlines in a fast-paced environment
- Determined, with an ability to overcome any obstacles presented in a fast paced business
- Remains calm under pressure and exerts a positive influence
- Professional, confident, self-motivated and enthusiastic
- Desire for continuous personal improvement
- Passion for digital marketing
- A great team player

**Groupon is an Equal Opportunity Employer**:
**Groupon is an Equal Opportunity Employer**:


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