Front of House Supervisor

6 months ago

London, United Kingdom Mare Street Market Full time

We are looking for an experienced supervisors to join our team and help us run Mare Street Market; a Bar, Restaurant and Deli in the heart of Hackney.

Valuing the ‘Customer Experience’ is a must. A passion for wine, food and cocktails is equally important.

**About The Role**

This is a great opportunity for someone who has experience in managing food service, drink preparation and promoting and overseeing excellent customer service.

Mare Street Market is a large-scale venue of up to 500 covers. Managing the ambience, customer satisfaction and being adept at reacting to issues is really important to our success.

This is an exceptional role for those in hospitality who want to develop their experience amongst the vibrant buzz of Mare Street Market.

As a supervisor at Mare Street Market, you will:

- Ensure that shifts are ran smoothly by effectively leading the team and ensuring high standards of service
- Ensure health & safety and food hygiene standards are maintained while on shift
- Provide high quality service training for new staff
- Be part of and support the management team in running of the venue
- Handling customer complaints and allergen requests

**About Us**

Mare Street Market is London's first multi purpose bar & restaurant project. The space houses a restaurant, deli, bar, record shop, florist, coffee roastery, barber shop, pop-up shop, bottle shop & garden bar.

We are part of the Barworks group, an award-winning company with fantastic opportunities for training, development and career progression. Our ethos is and always has been to develop from within.

**A little insight into what to expect**
- A beautiful, big open kitchen that allows direct interaction with staff and guests
- Modern mixed cuisine with ever changing seasonal ingredients from trusted & ethical suppliers
- Busy Brunch and Evening shifts & high volume drinks service throughout the weekend
- Small sharing plates, National Pizza Award winning Pizza & Sunday Roasts
- Fresh sandwiches, snacks & salads and exciting foods from all around the world at our Deli
- In the heart of Hackney, directly next to London Fields with great transport links

**About Barworks**

We understand that every single person working with us is key to our success. We do our best to create jobs and working environments that provide enjoyment and challenges while offering opportunities for growth.

We have clear career paths so we can offer everyone the opportunity to develop with us. We also have flexible hours to enable you to keep and maintain those other interests that make you who you are.

All of our Senior Managers have climbed the career ladder from within the company, starting from our bars or our kitchens.

If you are motivated and hard-working, there is no limit to where you can go with us. We are expanding and aim to fill all future management positions as we grow, from within.

We aim to create modern interpretations on hospitality, unique to environments and settings, but maintaining the key components of what a venue should be: a relaxing, welcoming hub for the local community as well as those visiting the area. A destination as well as a home from home. We take great pride in what we offer to our customers. With attention to every detail of the customer experience, not just the food and drink, but the lighting, music, atmosphere and environment. We are not tied to a set formula for each site, allowing us to push forward and constantly improve our offer. This approach has provided us with a unique collection of venues, rather than a formulaic group.

So if you want to work with a group as independent and unique as you are, get in touch today

You must have good levels of written and spoken English and full eligibility to work in the UK.

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift

Supplemental pay types:

- Tips

Work Location: In person

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