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Senior IT Officer

3 months ago

Ipswich, United Kingdom Fred. Olsen Full time

**Category**:

- Cruise IT**Vacancy Type**:

- PermanentFull Time**Salary**:

- Competitive**Closing Date**:

- Fri, May 31, 2024**Location**:

- Ship Based**Benefits**:

- StandardWelcome to The Olsen Way.

In recent years, we have seen a new era emerging in cruising.

There is a trend for everything to get bigger and busier, and for a cruise to be seen as an alternative to a large luxury resort, with a limitless flurry of activity.

But this is not for us.

We believe there is another way to cruise. A way that is based on five generations of seafaring.

Where cabins are called cabins and ships look like ships.

Where the journey is as important as the destination.

In our world, smaller is better, and we believe in keeping the experience on board uncrowded, warm and civilised - treating passengers as guests, like the family run business we are.

It would be easy to follow the trends and go with the crowds. But we never will.

Fred. Olsen Cruise Lines is a family run company, well known for our quality cruises and the ‘personal’ touch we offer our guests.

The IT Officer works within a busy office and to provide technical support for the on-board users and IT infrastructure, ensuring maximum availability of IT systems while continuously looking to improve end user service.

Daily duties include:

- Actively manage and oversee the service desk onboard and ensure service level agreements are met
- Support users with the functions of ship specific systems such as Fidelio SPMS, Micros, AMOS and OCS.
- Provide 1st and 2nd line support for all corporate endpoint devices including PCs, laptops and mobile phones.
- Support IT Officers and crew in their IT learning and development.
- Setup cruise terminals ready for the embarkation of passengers and support staff working with the embarkations systems.
- Escalate 2nd and 3rd line technical issues to the Fleet IT Supervisor and IT Central Services team.
- Perform regular maintenance (patching/upgrades etc.) of IT equipment.
- Maintain Cruise IT standards including PC naming conventions, IP addresses, and Active Directory best practices (purging of old DNS records for example).
Maintain a high degree of customer service and provide guests with technical support of Wi-Fi service.
- Help to implement projects as identified by the Shore-side Cruise IT team.
- Provide out of hours support where necessary.
- Any ad-hoc duties the Hotel Manager or Shore-side Cruise IT team may deem appropriate.

We are looking for individuals that possess the following essential skills and qualities:

- Ship-board experience, ideally served on a cruise ship;
- Enthusiastic about travel and keen to learn with experience of troubleshooting;
- Commercial awareness and used to working towards challenging objectives and to deadlines;
- STCW Basic Safety Training is required

This is an exciting opportunity to work on board our cruise ships, travelling to worldwide destinations whilst enhancing our guests' holiday experience. This is your chance to give our guests the experience of a lifetime