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Visitor Experience Supervisor
3 weeks ago
Manage the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience
- Develop and promote new products and offers to enhance member and visitor enjoyment, tell the property’s stories and drive visitor numbers.
- Create a culture of ‘exceptional service, every time’, leading by example with the warm welcome you give
- Act as one of the property group’s duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the buildings.
- Help achieve targets for the completion of visitor surveys to understand more about our visitors.
- Supervising our Collection Care Assistant and Housekeeping to ensure property standards are maintained.
- Work with the team to ensure sales targets are met.
- Work with the team to ensure Membership sales on target
- Supporting the team with merchandising and stock management.
- Support a health & safety culture, ensuring compliance with all mandatory requirements.
- Accountable for cost-effective stock management, ordering, storage and wastage control.
- Understand and adhere to the sale of alcohol legislation.
- Working closely with the Visitor Services Manager to ensure Health & Safety procedures, emergency procedures, and environmental procedures are adhered to.
- Oversight/maintenance of the buildings with the support of the regional surveyor.
- Responsible for day to day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.
- Work within the budget constraints set for the Property.
- Support the Visitor Services Manager& National Estates team with the management of our rental properties.
**Job Type**: Part-time
Pay: £26,884.00-£28,684.00 per year
Expected hours: 30 per week
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Day shift
Work Location: In person
Application deadline: 05/05/2024
Reference ID: Visitor Services Supervisor - Visitor Experience (Crathes Castle)
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