Retail Apprentice

2 weeks ago

Banchory, Aberdeenshire, United Kingdom The National Trust for Scotland Full time
Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

  • Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner
  • Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability
  • Answering visitors' queries about products and promotions, using product knowledge to pursue upselling opportunities
  • Checking our visitors experience of the gift shop and enquiring whether all their needs are met
  • Promoting the National Trust for Scotland and the benefits of Trust membership
  • Always maintain excellent standards of site and personal presentation
  • Undertake the general ongoing operational cleaning of all areas as necessary
  • Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

  • Regular interaction with all members of the public
  • Provide outstanding customer service to elevate the overall visitor experience
  • Develop a working knowledge of the site's history and engage visitors in a friendly and informative manner
  • Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
  • Help achieve sales targets and membership recruitment targets
  • Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.
  • Maintain stock availability, accurate pricing, and quality standards.
  • Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager
  • Occasional user of cleaning chemicals.
  • Expected to become familiar with and comply with the property's Health and Safety policies.
The current duties of this job
do not require a criminal records (Disclosure Scotland) check to be carried out.

Job Types:
Full-time, Temporary contract

Contract length: 12 months

Pay:
£21,132.00 per year

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift

Work Location:
In person

Application deadline: 26/05/2024

  • Retail Apprentice

    4 weeks ago

    Banchory, United Kingdom The National Trust for Scotland Full time

    Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times: - Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner - Assisting in stock merchandising and management, helping to maintain high...