Retail Apprentice

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

- Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner
- Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability
- Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities
- Checking our visitors experience of the gift shop and enquiring whether all their needs are met
- Promoting the National Trust for Scotland and the benefits of Trust membership
- Always maintain excellent standards of site and personal presentation
- Undertake the general ongoing operational cleaning of all areas as necessary
- Wearing correct uniform, name badges, or PPE as required

**SCOPE OF JOB**
- Regular interaction with all members of the public
- Provide outstanding customer service to elevate the overall visitor experience
- Develop a working knowledge of the site's history and engage visitors in a friendly and informative manner
- Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
- Help achieve sales targets and membership recruitment targets
- Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.
- Maintain stock availability, accurate pricing, and quality standards.
- Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager
- Occasional user of cleaning chemicals.
- Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job **do not** require a criminal records (Disclosure Scotland) check to be carried out.

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

Pay: £21,132.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 26/05/2024