Coordinator

2 weeks ago


Gillingham, United Kingdom M Group Services Full time

About The RoleAs we are continuing to expand during this exciting time within the Telecom Industry, another amazing opportunity has arisen at Morrison Telecom Services, and we are now looking for a **Works Coordinator **to join our dynamic team working on our ONSA Contract _(Openreach Network Service Agreement)_.

This role is a Full Time and Permanent position working Monday to Friday at our **Gillingham Office** situated at **Gillingham Business Park, ME8-0GD. **Hours of work is 7am until 4pm or we happy to accommodate 8am -5pm.

The purpose of this position is to ensure work is delivered on time and ensuring quality across all services supplied.

Previous experience in the Telecoms Industry is essential for this role.

**What will you be doing?**

Your role will be to provide accurate and efficient planning of different projects within the wider ONSA programme of works, in adherence to all policies and regulations set out by the business and our client. You will work collaboratively with our Senior Managers, field teams and suppliers.

**What will your key responsibilities be?**
- Organising and coordinating key tasks within the project.
Reading, analysing, and understanding the content of all work orders provided by the client.
- Identifying and adapting to potential issues for all projects
- Accurately logging and reporting all updates and changes to the running of the project.
- Providing reports to the wider project team and Programme Manager.
- Assisting with all queries raised by our suppliers and field teams.

**Breakdown of Key Responsibilities**:

- Processing the ONSA Workstack including:

- Process the allocation of all works to the relevant team/ suppliers.
- Liaise with suppliers to obtain planned start dates whilst maintaining job prioritisation in alignment with client requirements.
- Process ENG COMPS and monitoring Job Closures
- Provide daily support to suppliers, supervisors and internal teams assisting with requests, answering calls etc.
- Highlight issues into ROC manager where needed inclusive of supplier issues, Openreach issues or system and tools issues.

**Provide additional management of work allocated to direct labour (DL) including**:

- Add all jobs to the DL tracker for operations to view.
- Ensure and jobs are planned in and permitted with ECDs, including all other services such as TM.
- Maintain the job schedule including emergency works.
- Liaise with operations to arrange any pre-siting where required.
- Obtain updates of the work status from operations.
- Issue reports for starts, stops and R1s and liaise with depot Admin on anyone’s that are exceeding deadlines.

**Provide additional management of keeping customer informed**:

- Process and monitor all KCI dashboard reports against the contractual requirements.
- Ensure that the daily deadline for messaging is met, including setting the dates and monitoring jobs to meet the dates set.
- Highlight any issues into ROC manager that prevent hitting the date deadlines on messaging.
- Work with suppliers to obtain the information required for accurate KCI messaging.
- Process slip number requests from suppliers to OR and back.
- Attend calls with the client to provide updates on priority works.
- Liaise specifically with the client on tails, workstack, DFE requests and any onsite issues.

Morrison Telecom Services is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, Morrison Telecom Services brings commitment, innovation, teamwork, and accountability to deliver long
- term partnerships. We are part of the Telecom Division of M Group Services. We deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.
- About The Company**Why choose us?**

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Salary finance scheme

**Inclusiveness


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