Coe Technical Leader

CLOSING DATE 28 FEBRUARY 2023

**Centre of Excellence (COE) - Technical Leader - NOI & Varco Drilling Equipment - Mechanical & Hydraulic**

**As a COE Technical Leader within NOV Technical Support, your role will be integral to the team for consultation and guidance. Utilising your skills and knowledge, you will lead a 24/7 globally located technical team to provide remote troubleshooting support, recertification/ reactivation scope and in depth root cause analysis for NOV Drilling Equipment.**

**With guidance and support for the Technical Manager you will be provided the opportunity increase your knowledge base of the Industry and the NOV product suite, as well as working closely with the NOV product engineers providing field feedback and continuous improvement opportunities.**

**DUTIES & RESPONSIBILITIES**:

- Providing technical guidance & support to our Customers and Service Department relating to NOV products and services
- Responsible for ensuring data in tracking system is accurate and up to date
- Interface with Customers, participate in customer meetings where needed and internally with the Sales, Engineering, Workshop and Project Departments
- Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closur.
- Perform formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations
- Perform product notification review (PIB, PIN, etc), plan for release and supporting implementation
- Prepare reports with damage assessments and recommended corrective/maintenance action based on customer provided information and data retrieved from the NOV logging or monitoring systems
- Perform root cause analysis (RCA) with use of common methods such as 5WHY’s and Fishbone to identify root causes and opportunities for improvement

**QUALIFICATIONS**:

- Technical/Engineering Apprenticeship to include HNC or equivalent (essential)
- Technical diploma or equivalent combination of education and experience (essential)

**EXPERIENCE**:

- Relevant work experience (essential)
- Field experience as Lead or Supervisory role (desirable)

**SKILLS, TRAINING & SPECIALIST KNOWLEDGE**:

- Computer literacy (including good command of MS Office Excel, Word and Outlook) (essential)
- Ability to read & Interpret mechanical, electrical, and hydraulic drawings (essential)
- Deep knowledge in one of more technical disciplines: mechanical, hydraulic, electrical or controls, as well as deep understanding related to design, operations, and maintenance of specific families of NOV Rig Systems equipment (desirable)

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Rig Technologies**

At NOV Rig Technologies, we are harnessing the strength of knowledge and innovation that is revolutionizing the future of energy. We build on what works, using our deep expertise to help minimize risk, increase uptime, and improve performance in drilling operations around the globe.