Current jobs related to Coe-5 Sme - Forfar - NOV Inc.

CLOSING DATE 20 FEBUARY 2024

**Serve as a Subject Matter Expert within the Technical Equipment Support Services group by providing Pressure Control Equipment technical support to the internal and external customers of NOV.**

**DUTIES AND RESPONSIBILITIES**
- Provide technical guidance to field personnel within the Service group.
- Providing onshore support to our Customers and Service Department relating to products and services.
- Responsible for ensuring data in tracking system is accurate and up to date.
- Receive, analyze, troubleshoot, and resolve client technical issues.
- Prepare reports with damage assessments and recommended corrective / maintenance action based on customer provided information and data retrieved from the NOV logging or monitoring systems.
- Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
- Support product notification (PN) review (PIB, PIN, etc.); support PN planning for release.
- Support / supervise implementation; perform tracking and reporting function.
- Interface with Customers and internally with the Sales, Engineering, Workshops, and Rentals Departments.
- Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.

**QUALIFICATION**
- High school diploma or equivalent combination of education and experience.

**EXPERIENCE**
- Relevant work experience

**SKILLS, TRAINING OR SPECIAL KNOWLEDGE**
- Must be able to independently resolve a wide variety of technical issues by using current job knowledge, individual research, and external resources.
- Possess strong customer service skills.
- Ability to work independently and be a team player.
- Be able to manage multiple cases at one time and adapt to shifting priorities.
- Excellent communication skills (written and oral).
- Be able to write technical reports
- Able to read mechanical, electrical, and hydraulic drawings as expert
- MS Office products (Word, Excel, PowerPoint, Project)
- Deep knowledge in one of more technical disciplines: mechanical, hydraulic, electrical or controls, as well as deep understanding related to design, operations, and maintenance of specific families of NOV Rig Systems equipment.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Corporate**

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.