Coe Subject Matter Expert

5 months ago

Forfar, United Kingdom NOV Inc. Full time

Working from our facility in Forfar you will serve as an integral member within the Service group by providing technical support to the internal and external customers of NOV

**Your Primary Responsibilities will be:

- **
- Providing technical guidance to field personnel within the Service group.
- Providing onshore support to our Customers and Service Department relating to products and services.
- Ensuring data in the tracking system is accurate and up to date.
- Interface with Customers and internally with the Sales, Engineering, Workshops, and Rentals Departments.
- Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure

**Your Facility/Group Specific Responsibilities will be**:

- Perform tasks assigned by Centre of Excellence (COE) Technical Leader and Shift Leader(s).
- Receive, analyse, troubleshoot, and resolve client technical issues.
- Maintain detailed documentation of client correspondence, update issue details in real time as they evolve. Document method of issue resolution.
- Prepare reports with damage assessments and recommended corrective / maintenance action based on customer provided information and data retrieved from the NOV logging or monitoring systems.
- Utilize various problem-solving methodology to perform root cause analysis (RCA) such as 5 WHYs, Fishbone, etc.
- Follow-up on all assigned client issues until resolved.
- Perform other work-related tasks as assigned to the Centre of Excellence (COE).
- Recognize and report reoccurring product reliability trends that drive customer complaints, increase non-performance time, generate unplanned maintenance or overriding of system alerts or alarms.
- Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
- Support product notification (PN) review (PIB, PIN, etc.); support PN planning for release. Support / supervise implementation; perform tracking and reporting function.
- Coordinate with other internal and external specialists to support complex issue resolution.
- Cooperate with other business lines to provide the customers “Service Above All”.

**You will have**:

- General high school education (or equivalent) or a combination of education & experience (essential)
- Relevant work experience ideally as a Electrical Maintenance Engineer and/or from a maintenance environment in a factory/manufacturing setting
- Be able to independently resolve a wide variety of technical issues by using current job knowledge, individual research, and external resources.
- Possess strong customer service skills.
- Ability to work independently and be a team player.
- Be able to manage multiple cases at one time and adapt to shifting priorities.
- Excellent communication skills (written and oral).
- Be able to write technical reports
- Able to read mechanical, electrical, and hydraulic drawings as expert

**Skills, Training or Special Knowledge**:

- Working knowledge of offshore drilling equipment (rig floor, electrical bias) would be preferable
- Deep knowledge in one or more technical disciplines: mechanical, hydraulic, electrical or controls, as well as deep understanding related to design, operations, and maintenance of specific families of NOV Rig Systems equipment.
- MS Office products (Word, Excel, PowerPoint, Project)

Please note that this position will require working day and night shift on a rotational basis

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Corporate**

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.

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