Monitoring Station Controller
4 weeks ago
Job description
Are you looking for a Customer Service role with no experience required? Full comprehensive training is provided for this position.
We are one of the UK’s leading wire free home security specialists; we are looking for a Monitoring Station Controller to work 36 hours a week in our night-time position.
The specific requirements necessary for this role are:
Flexibility - The role is a 24/7 365 day a year operation, requiring weekend, evenings and bank holidays.
12 Hour shifts (3 per week) between the hours of 8PM-8AM.
Ideal Requirements:
- You must have excellent communicative skills both verbally and written as this is predominantly a position that requires a manned telephone station. (Inbound)
- Well organised and the ability to demonstrate every day administrative duties.
- Excellent telephone manner
- Ability to deal with a wide ranging scope of customers.
- Self Motivated and ability to work on your own, this position is a lone working position.
If you have answered yes to all of the above, we would love to hear from you
What will I be doing?
- Responding to client’s security activations - Intruder, Fire, Medical, Smoke alarms
- Responding to inbound Telephone Calls as the primary source of customer service
- Responding and dealing with internal & inbound/outbound correspondence
- Filing and other administrative duties as and when required
We offer £11.44 per hour with an enhanced rate of £12.44 per hour between the hours of 10PM - 6AM. In addition to this, employees are also enrolled onto an annual bonus scheme whereby you can earn upto 10% of your yearly salary as a bonus, paid before Christmas each year.
You must be eligible to work in the UK and be able to provide proof by way of a valid UK or EU passport, working VISA or a full disclosure birth certificate (which must include parentage).
The ability to travel with your own vehicle would be advantageous due to our office location, but is not essential as regular public transport is available during office hours.
**Job Types**: Full-time, Permanent
**Salary**: £11.44-£12.44 per hour
Expected hours: 36 - 48 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- 12 hour shift
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to Commute:
- Middlesbrough TS2 1RU (required)
Work Location: In person
Reference ID: MONOIN
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