Customer Care Coordinator

4 weeks ago

Studley, United Kingdom Persimmon Homes Full time

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 15,000 homes a year. We have 30 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

**We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.**

**What is the role?**

We are excited to be recruiting for a Temporary Site Based Customer Care Coordinator to join our team. This role reports into the Project Manager. This is initially for a **12 month fixed term contract** with a possibility of going permanent and will be based at our site in CV37.

The Customer Care Coordinator will communicate with our customers, maintenance operatives, contractors and suppliers. The Coordinator is to record information accurately and in line with current GDPR practices, to be able to get an understanding of any issues and make arrangements to have the necessary trades attend and resolve.

**The role will include**:

- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with the site based team, project manager and other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties

**What we need from you?**
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided

**What’s in it for you?**

The Salary & Benefits package
- Salary competitive (DOE)

**Persimmon are Proud Sponsors of Team GB**

**No Agencies please** - Persimmon will not accept speculative CVs as a means of introduction
- Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination._
- Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best._

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